Orders not showing up in Paypal or ZC admin (PayPal IPN module)

[boyemillar]

Is this fix only for paypal express users...

Im in the UK and noticed a user go through all the steps using user tracking module but there was no record of the order in admin area but i did get a confirmation from paypal via email to say they had received payment via echeque which would be cleared in 3 > 4 days.

[Ajeh]

For v1.3.7 ... this is a good patch to add in to ensure all is set right ...

http://www.zen-cart.com/forum/showthread.php?t=56216

As to is there an issue on your site due to the code ... well questions are:

1 Is this a clean v1.3.7 or an upgrade ...

2 if an upgrade, from what version and how ...

3 has this ever worked right? what about in all your testing before you went live?

4 any changes on your server? such as new php version, moving hosts, etc.

[boyemillar]

Thanks for the reply Ajeh...

Its a new install of 1.3.7 and it only went live about 2 weeks ago i've had 12 other standard paypal and 6 cheque/money order transactions and they have been comming through fine but this paypal echeque didnt come through.

I logged in using the master password to the customers account and there is no sign of the order so the user thinks it has gone through fine. I have emailed the customer to find out what they ordered but have had no reply yet.

I tested the cheque/money order and the paypal payments before going live but not paypal echeque payments.

MySQL 4.1.21-standard
Linux 2.6.9-42.ELsmp
PHP 4.4.3 (Zend: 1.3.0)
Apache/1.3.37 (Unix) mod_auth_passthrough/1.8 mod_log_bytes/1.2 mod_bwlimited/1.4 FrontPage/5.0.2.2635.SR1.2 mod_ssl/2.8.28 OpenSSL/0.9.7a PHP-CGI/0.1b

[Ajeh]

And did you add that update that I posted the link for?

[shawnsmithnj]

We are also experienceing the same kind of issue. Ive followed the thred. From what ive seen the PP IPN is working, but not the Order number so all the orders are now # 0 - ive copied a few lines for people to see . If anyone finds a fix please email me at [email protected]
IT WAS working. Ill keep looking...
thanks
0 28 cleared-address
Adam xxx Completed
Parent Trans ID:
Trans ID:52Y15337AJ376045YUSD 25.99 0 27 cleared-address
xxx white Completed
Parent Trans ID:
Trans ID:8LV00585JN3030703USD 39.29 0 26 cleared-address
Howard xxx Completed
Parent Trans ID:
Trans ID:2JJ46916YU2895933USD 53.99 8 25 unique
leonard xxx
xxx Completed
Parent Trans ID:
Trans ID:35K975565F7182255USD 24.35 7

[boyemillar]

Thanks Ajeh...

I will FTP the patch that you posted and will also try and test it tonight just wasnt sure if the patch would do anything for non paypal express users.

[shawnsmithnj]

Ive also noticed some strange PP behavor on their server - some Icons not showing and such last night. With the PP IPN working just last week and we have not know any changes to our systems im starting to think that they may be the issue for this bug. Ive looked at their status an altho its not reporting anything major - i suspect them at this time. A lot of people have the issue and not made a change. logic tells me that something is broken somewhere.

[andy]

Ive spent about 3 weeks trying to get paypal IPN to work, it was a new install of 1.3.6, Dr Byte helped, but it worked some times and not others, checked with host all ports open etc. Driving me crazy!!

So gave up with 1.3.6

Fresh install of 1.3.7, paypal still not working, so installed the dr Byte patches and linda's sql update, and good news it is all working now

thanks for all the help given

Andy

[Ajeh]

Thanks for the update that loading the paypal patch for v1.3.7 was able to fix your issues ...

The current patch can be found at:
http://www.zen-cart.com/forum/showthread.php?t=56216

[katrobb]

Hello,
I had the same problem with the orders not showing for the PayPal customers. I did the recommended patch (thank you).

After I did a test order, Admin does the show order, but when you look at the order, there are no line items listed. The totals show on the invoice (Sub-Total, UPS, Tax, and Total), but the products are not listed. I did not receive an e-mail with my order confirmation for my test order either. After I made my payment with PayPal, I could return to my store’s “Thank you” page.

My PayPal account did process the charge automatically.

I have version 1.3.7 for both the database and Zencart. I am not using the PayPal Express, just the PayPal IPN.

I have tried to cancel the PayPal IPN and re-install it.

Please help.

Katrina