Page 1 of 3 123 LastLast
Results 1 to 10 of 22
  1. #1
    Join Date
    Nov 2006
    Posts
    5
    Plugin Contributions
    0

    Default Download Order Status makes no sense

    I have downloads (some PDFs, some MP3, some streaming audio) that are set to expire after 1 day or 2 downloads. Yet when I look orders that have been completed, on all of the downloads the flag is green indicating the item is Available. Two questions:

    (1) Does a green flag (Available) mean that the customer continues to have access to the download? For obvious reasons, I don't want this to be the case.

    (2) Shouldn't ZenCart automatically flip the flag the yellow (Expired) once the day and number counts have been exceeded?

    (Sorry in advance if this has been posted elsewhere, I just couldn't find anything that comes close.)

  2. #2
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
    69,402
    Plugin Contributions
    6

    Default Re: Download Order Status makes no sense

    Did you click the Download link? When expired it should take you to the download_time_out page explaining that it has expired ...

    What version Zen Cart are you running?

    Clean install or an upgrade? If an upgrade, how did you upgrade?
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today!]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
    Signup for our Announcements Forums to stay up to date on important changes and updates!

  3. #3
    Join Date
    Nov 2006
    Posts
    5
    Plugin Contributions
    0

    Default Re: Download Order Status makes no sense

    Thanks for the prompt response.

    I've just implemented a fresh install of ZC.

    As far as I know, the Download button displays the time-out message (this from a customer who timed out).

    My question is about the Customer's Order page. For example, when I look at the order placed by the customer who timed out, the Download Order Status is flagged as Available (green) for the product. This makes no sense to me. I would think that ZC should flip the flag when download access times out.

    Am I missing something?

    Best regards,
    Jeffry

  4. #4
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
    69,402
    Plugin Contributions
    6

    Default Re: Download Order Status makes no sense

    Are you referring to the orders.php in the Admin?
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today!]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
    Signup for our Announcements Forums to stay up to date on important changes and updates!

  5. #5
    Join Date
    Nov 2006
    Posts
    5
    Plugin Contributions
    0

    Default Re: Download Order Status makes no sense

    Yes. orders.php?page=1&oID=27&action=edit

  6. #6
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
    69,402
    Plugin Contributions
    6

    Default Re: Download Order Status makes no sense

    I see what you are referring to ...

    You are wanting the links to also show expired based on the order itself expiring and not just the count expiring ...

    Let me see what I can come up with for a future update ...

    Thanks!

    EDITED: Moving to bugfixes 'cause it bugs me now ...
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today!]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
    Signup for our Announcements Forums to stay up to date on important changes and updates!

  7. #7
    Join Date
    Nov 2006
    Posts
    5
    Plugin Contributions
    0

    Default Re: Download Order Status makes no sense

    Thanks a bunch. But a question...

    I didn't know that orders expired independently of the days/counts setting on downloads. Is there an order expiration setting I missed somewhere?

  8. #8
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
    69,402
    Plugin Contributions
    6

    Default Re: Download Order Status makes no sense

    7 days max is based on 7 days from the order date ...

    That expires the download ...

    You can however reactivate it ...

    Currently, the legend is not reflecting when the expiration happens based on the order purchase date ...
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today!]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
    Signup for our Announcements Forums to stay up to date on important changes and updates!

  9. #9
    Join Date
    Dec 2006
    Posts
    13
    Plugin Contributions
    0

    Default Re: Download Order Status makes no sense

    So how do you reactivate it?

  10. #10
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
    69,402
    Plugin Contributions
    6

    Default Re: Download Order Status makes no sense

    Quote Originally Posted by jeffryf View Post
    Thanks a bunch. But a question...

    I didn't know that orders expired independently of the days/counts setting on downloads. Is there an order expiration setting I missed somewhere?
    Can you expand on this thought?

    If you have 7 days and 5 downloads that is when the expiration happens on the download ...

    Switching the order to Updated status will change the download(s) to active ...

    Clicking on the icon next to the download will change the status on a given download ...
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today!]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
    Signup for our Announcements Forums to stay up to date on important changes and updates!

 

 
Page 1 of 3 123 LastLast

Similar Threads

  1. Need to amend a customers Order Download Status
    By coopergl in forum Managing Customers and Orders
    Replies: 0
    Last Post: 8 Sep 2011, 09:36 PM
  2. Email error that makes no sense
    By johntitsworth in forum General Questions
    Replies: 6
    Last Post: 5 Mar 2011, 02:51 AM
  3. Free download order status
    By PauPau in forum Managing Customers and Orders
    Replies: 2
    Last Post: 19 Dec 2008, 03:37 PM
  4. When State/Provence makes no sense.
    By kiddo in forum Managing Customers and Orders
    Replies: 9
    Last Post: 17 Jul 2007, 02:03 AM
  5. Order update emails make no sense...
    By rlwpub in forum General Questions
    Replies: 4
    Last Post: 31 Jul 2006, 09:32 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
disjunctive-egg