authorize.net problems

[scottb]

I uploaded the zip and extracted it via ssh root.

I own the servers. If I can e-mail you the login details, I will do so.

Send your e-mail to me via PM.

No customizations except the CSS
No add-ons
English only
US
no zones
US dollars only
MC and Visa only

Pretty straight forward install.

[billc108]

Hi Dr. Bot et al.

I'm having similar problems with a 1.3.7 store.

This is a new store, still in testing though it was first built in Zen back in May in whatever version was current at the time and upgraded from there.

I've got another store on the same server running 1.3.5 (live) with Authorize.net AIM and it's connecting fine. I just ran another test to be sure that my addition of a second SSL Cert on the same server didn't cause any problems. Settings are essentially the same - different login and transaction codes is all.

I've uninstalled and reinstalled, replaced the module files with current ones, and checked over most everything. Still no go. Similar to the other user, the debug shows everything coming through fine.

[billc108]

Scott B, you wouldn't happen to be running on Mac OS 1.3.9 would you?

[billc108]

Perhaps another clue:

Using the non-AIM Authorize.net module results in the following error:

"An error occurred while trying to report this transaction to the Merchant. An e-mail has been sent to the merchant informing them of the error. The following is the result of the attempt to charge your credit card.

This transaction has been approved.

It is advisable for you to contact the merchant to verify that you will receive the product or service."

In this case, the transaction has been billed but there is no record of it in Zen. The item is still in the customer's shopping cart.

(uninstalled, reinstalled, with new transaction ID)

[DrByte]

It would be really interesting to find out from authorizenet what *their* systems are saying is the reason for the error-alert even though they're *also* going ahead and charging the card.

It seems they're sending conflicting data back to Zen Cart and Zen Cart is erring on the side of caution and not accepting the order, rather than accepting it and leaving you to think that it's paid when it's not.

[DrByte]

It would also be interesting to know what your authorizenet account settings are ... but there are too many possible options to list here.

You mentioned that you have it working fine for another account with diff ID and trans key. What happens if you put that other ID and trans key on *this* site and attempt a transaction? Does it give the same error, or does it go through fine? If so, it would behoove one to compare all the auth.net settings on the auth.net site as well as the merchant-bank choices/settings ... just in case the problem is in the account setup.

[billc108]

The email from Authorize.net says:

"Authorize.Net Merchant,

Your script timed out while we were trying to post transaction results to
it.
Transaction ID: xxxxxxxxx
Transaction Result: This transaction has been approved."


I'd love to be able to run a test with the other store's ID and key, but will have to get pre-approval from the owner of that store first. Shouldn't be too big a problem, but won't happen tonight.

Will let you know when it happens.

Meantime, is there any place where I can lengthen the timeout setting, and see if that makes a difference? It does sit there and spin wheels for a bit before spitting out the rejection.

Or is there some code that I can throw in there to very simply capture what Auth is sending back and display it on the browser?

[DrByte]

Or is there some code that I can throw in there to very simply capture what Auth is sending back and display it on the browser?

The debug logging in v1.3.7 does that - captures what is received and stores it to file and/or emails it. Well, for failures it does. If you want to make it log successes too, run this via Install SQL Patch tool:

 UPDATE configuration set configuration_value = 'All' where configuration_key = 'MODULE_PAYMENT_AUTHORIZENET_AIM_DEBUGGING';

... this will cause it to log successes as well, which is apparently what's needed in the current case.

[billc108]

Ok. Just ran the sql update, set to debug, and then ran a test purchase through.

Where do the zen logs live? Otherwise I have to wait until the store owner forwards me the email.

[billc108]

Here ya go. Personal data obscured. Hope it helps.

Jan-02-2007 03:15:28
=================================

Response Code: Array
(
[0] =_ 1|1|1|This transaction has been approved.|002111|Y|1300806425|1|test product(qty: 1)|0.01|CC|auth_capture|3|CARDHOLDER|NAME||STREET|CITY|Texas|ZIP|United States|097979||EMAIL|CARDHOLDER|NAME||STREET|CITY|Texas|ZIP|United States||||||85AA43E830634AB49FBFD5594657F799|M||||||||||||||||||||||||||||||Janu ary 2 2007 3:15 am|205.238.129.205|ce5f65c2d956cfe444ddb3779e15ba11
)
Array
(
[0] =_
)
Sending to Authorizenet: Array
(
[x_login] =_ *******
[x_tran_key] =_ *******
[x_relay_response] =_ FALSE
[x_delim_data] =_ TRUE
[x_version] =_ 3.1
[x_type] =_ AUTH_CAPTURE
[x_method] =_ CC
[x_amount] =_ 0.01
[x_card_num] =_ *******xxxx
[x_exp_date] =_ xxxx
[x_card_code] =_ *******
[x_email_customer] =_ FALSE
[x_email_merchant] =_ FALSE
[x_cust_id] =_ 3
[x_invoice_num] =_ 1
[x_first_name] =_ CARDHOLDER
[x_last_name] =_ NAME
[x_company] =_
[x_address] =_ STREET
[x_city] =_ CITY
[x_state] =_ Texas
[x_zip] =_ ZIP
[x_country] =_ United States
[x_phone] =_ 097979
[x_email] =_ EMAIL
[x_ship_to_first_name] =_ CARDHOLDER
[x_ship_to_last_name] =_ NAME
[x_ship_to_address] =_ STREET
[x_ship_to_city] =_ CITY
[x_ship_to_state] =_ Texas
[x_ship_to_zip] =_ ZIP
[x_ship_to_country] =_ United States
[x_description] =_ test product(qty: 1)
[Date] =_ January 2, 2007, 3:15 am
[IP] =_ 205.238.129.205
[Session] =_ ce5f65c2d956cfe444ddb3779e15ba11
[url] =_ https://secure.authorize.net/gateway/transact.dll
)


Result: Array
(
[0] =_ 1|1|1|This transaction has been approved.|002111|Y|1300806425|1|test product(qty: 1)|0.01|CC|auth_capture|3|CARDHOLDER|NAME||STREET|CITY|Texas|ZIP|United States|097979||EMAIL|CARDHOLDER|NAME||STREET|CITY|Texas|ZIP|United States||||||85AA43E830634AB49FBFD5594657F799|M||||||||||||||||||||||||||||||Janu ary 2 2007 3:15 am|205.238.129.205|ce5f65c2d956cfe444ddb3779e15ba11
)


CURL info: Array
(
[url] =_ https://secure.authorize.net/gateway/transact.dll
[content_type] =_ text/html
[http_code] =_ 200
[header_size] =_ 359
[request_size] =_ 947
[filetime] =_ -1
[ssl_verify_result] =_ 0
[redirect_count] =_ 0
[total_time] =_ 1.221628
[namelookup_time] =_ 0.001516
[connect_time] =_ 0.073999
[pretransfer_time] =_ 0.294487
[size_upload] =_ 0
[size_download] =_ 416
[speed_download] =_ 340
[speed_upload] =_ 0
[download_content_length] =_ 416
[upload_content_length] =_ 0
[starttransfer_time] =_ 1.22155
[redirect_time] =_ 0
)