paypal refund

[n8pbm]

I am testing the Paypal Express Module with the Paypal sandbox account.

When testing the refund from the store admin I checked the Confirm box and clicked full refund. I got an error:

There was a problem refunding the transaction amount specified. ()

Since this is a full refund I should not have to enter the amount in the partial refund box?

Thanks,
Mike

[n8pbm]

As additional information I entered the full amount in the Box next to the partial refund information, checked the confirm box and clicked the full refund button and the transaction went through.

If this is the way it should work then the wording is confusing.

Mike

[Ajeh]

The full refund should only need the confirmation box checked ...

The partial you need to fill in how much ...

The two use separate buttons ...

Once a full refund is done, neither the full nor the partial will work ...

Once a partial refund is done ... the full refund will not work and only another partial refund (as many as you want up to the total amount) will work ...

If you could test that once more just to ensure that you had the checkbox marked for confirm and hit the Full Refund we'd appreciate it ...

[Ajeh]

NOTE: when doing either a Full Refund or a Partial Refund ... you will see a message that the Refund has been Initiated ...

Until you refresh the page, you will not see the final results in the comments ...

[n8pbm]

Well it worked when I tried again. Last time I did not check the box the error message told me that I did not check it.

Well I guess it was user error.

Thanks and Happy New Year.

[stagebrace]

I also experiance this same error message.
There was a problem refunding the transaction amount specified. ()
I'm clicking the confirm checkbox and then clicking on the Do Full Refund button. After doing this about 10 times the refund finaly goes through. Having seen this, and duplicated it several times, I dont think it is a user error.