delivery country error

[woza]

I've upgrade one of my sites form 1.3.5-1.3.7 (via 1.3.6) and all seems ok apart from the Paypal express checkout.

I've set it all up with the api stuff and the button shows up in the cart and when you click on it, it seems to be working then you select to review the order, which sends you back to the site with the "checkout with paypal" select you then click the continue button to go to the order confirm page, but when you click to confirm it sends you back to the delivery info page.
When you continue through it again, it sends you back from the confirmation page to delivery page again.

I turned on the debug and this was the only thing that looks dodgy:

Response: array (
'TIMESTAMP' => '2007-01-01T14:41:05Z',
'CORRELATIONID' => '949c4542c5c30',
'ACK' => 'Failure',
'L_ERRORCODE0' => '10725',
'L_SHORTMESSAGE0' => 'Shipping Address Country Error',
'L_LONGMESSAGE0' => 'There was an error in the Shipping Address Country field',
'L_SEVERITYCODE0' => 'Error',
'VERSION' => '2.300000',
'BUILD' => '1.0006',
)

Further up the log is this: 'SHIPTOCOUNTRY' => 'UK',

A different log give this:
[messageToStack] => Array
(
[0] => Array
(
[class] => checkout_shipping
[text] => An error occurred when we tried to contact the payment processor. Please try again, select an alternate payment method, or contact the store owner for assistance. (10725)
[type] => error
)

)

)


Any help would be great.

Thanks

[clydejones]

My understanding from the upgrade document(s) is:
PayPal Express Checkout
(ONLY supports North American PayPal accounts at the present time (ie: UK merchants *not* yet supported))

[DrByte]

There shouldn't be any problem shipping "TO" the U.K.
The limitation is only where the PayPal account is a UK-domiciled account ... which "could" be the case given the URL of the poster ... It would be handy to have confirmation about the account.

'L_ERRORCODE0' => '10725',
'L_SHORTMESSAGE0' => 'Shipping Address Country Error',
'L_LONGMESSAGE0' => 'There was an error in the Shipping Address Country field',

Further up the log is this: 'SHIPTOCOUNTRY' => 'UK',

Of course, this would appear to be correct and thus the error message is confusing.
Strangely enough, I've done many tests using addresses with "UK" as the country choice and they all went through fine, both "live" and "sandbox".

Do you have any restrictions in your PayPal profile preventing sale to folks in UK?

[woza]

It is a UK Paypal account. I'm not aware of any restrictions on the paypal account. I've had a look through and can't see anything on the paypal side that would get in the way.

Has anyone in the UK got this working?

Many thanks

[DrByte]

'L_ERRORCODE0' => '10725',
'L_SHORTMESSAGE0' => 'Shipping Address Country Error',
'L_LONGMESSAGE0' => 'There was an error in the Shipping Address Country field',

Further up the log is this: 'SHIPTOCOUNTRY' => 'UK',

The ISO code for United Kingdom is "GB" and not "UK", hence the error.
The default Zen Cart installation uses 'GB' if someone chooses 'United Kingdom' from the list of countries. And PayPal uses the ISO standard as well. I'm not sure how you ended up sending 'UK' ...

[DrByte]

I must also add a clarification.

The upgrade documentation mistakenly says:

PayPal Express Checkout
(ONLY supports North American PayPal accounts at the present time (ie: UK merchants *not* yet supported))

In fact, Express Checkout is supported internationally.



The error was a result of the fact that the Website Payments Pro features (currently in development) are not supported outside the U.S. The facts in the documentation got mixed up.
Sorry for the confusion on that part.

[woza]

OK changing the country code to GB gets me a little bit further:

1) add something to cart
2) click the checkout with paypal button
3) login to paypal
4) click review order
5) (returned to site) review order and click confirm
6) you are sent to the delivery page, click next
7) on payment info page, click continue
8) review order (again) and click confirm
9) Login to paypal (again)
10) Click pay now button
11) I'm sent back to delivery info page
12) repeat steps 7 through 12 again and again and you get the idea.

After looking through many log emails I found this:

Redirecting to checkout_payment - Stack: checkout_payment
Message: We were not able to process your order. Please try again, select an alternate payment method, or contact the store owner for assistance.
(Invalid HTTP Header)
Session Data: Array
(
[customers_host_address] =>
**-**-**-**.cable.ubr11.brad.blueyonder.co.uk
[cartID] =>
[cart] => shoppingcart Object
(
[observers] => Array
(
)

[contents] => Array
(
[956] => Array
(
[qty] => 1
)

)

[total] => 7.99
[weight] => 0
[cartID] =>
[content_type] => physical
[free_shipping_item] => 0
[free_shipping_weight] => 0
[free_shipping_price] => 0
)

[navigation] => navigationhistory Object
(
[observers] => Array
(
)

[path] => Array
(
[0] => Array
(
[page] => logoff
[mode] => NONSSL
[get] =>
[post] => Array
(
)

)

[1] => Array
(
[page] => index
[mode] => NONSSL
[get] => Array
(
[type] => ec
[token] => EC-2C051271A8191213T
[PayerID] => JSM2VUJD94DH6
)

[post] => Array
(
)

)

[2] => Array
(
[page] => checkout_payment
[mode] => NONSSL
[get] =>
[post] => Array
(
)

)

[3] => Array
(
[page] => checkout_confirmation
[mode] => NONSSL
[get] =>
[post] => Array
(
)

)

[4] => Array
(
[page] => checkout_process
[mode] => NONSSL
[get] =>
[post] => Array
(
)

)

)

[snapshot] => Array
(
[page] => index
[mode] => NONSSL
[get] => Array
(
[type] => ec
[token] => EC-5B391287S2313291Y
[PayerID] => JSM2VUJD94DH6
)

[post] => Array
(
)

)

)

[check_valid] => true
[language] => english
[languages_id] => 1
[languages_code] => en
[currency] => GBP
[updateExpirations] => 1
[session_counter] => 1
[customers_ip_address] => **.**.***.**
[new_products_id_in_cart] => 956
[valid_to_checkout] => 1
[cart_errors] =>
[payment] => paypalwpp
[messageToStack] => Array
(
[0] => Array
(
[class] => checkout_payment
[text] => We were not able to process your order. Please try again, select an alternate payment method, or contact the store owner for assistance. (Invalid HTTP Header)
[type] => error
)

)

[customer_guest_id] => 147
[customer_id] => 147
[customer_default_address_id] => 172
[customer_first_name] => Warren
[customer_country_id] => 223
[customer_zone_id] => 0
[sendto] => 172
[billto] => 172
[shipping] => Array
(
[id] => item_item
[title] => Per Item (Best Way)
[cost] => 0
[module] => item
)

[comments] =>
)

I also found this which says the severitycode is ERROR:

https://api-3t.paypal.com/nvp
live
Request Headers: array (
0 => 'Content-Type: text/namevalue',
1 => 'X-VPS-Timeout: 45',
2 => 'X-VPS-VIT-Client-Type: PHP/cURL',
3 => 'X-VPS-VIT-Integration-Product: PHP::Zen Cart WPP-NVP',
4 => 'X-VPS-VIT-Integration-Version: 0.1',
)

Request Parameters: array (
'' => NULL,
)

Response: array (
'TIMESTAMP' => '2007-01-02T19:57:05Z',
'CORRELATIONID' => 'NotSet',
'L_ERRORCODE0' => '10001',
'L_SHORTMESSAGE0' => 'Invalid HTTP Header',
'L_LONGMESSAGE0' => 'PPBaseException: CONTENT_LENGTH must be >0 Backtrace:
8394a09 8394999 83af49a 81ad550 8059015 40b119cb 8056341',
'L_SEVERITYCODE0' => 'Error',
'BUILD' => '1.0006',
)

It seems to do different random things depending on what settings I change in the module.

I only have one country:
United Kingdom GB GBR
No Zones, plus I've turned off the coupons and discounts for now, but will want to turn them back on.

Cheers

[DrByte]

Can you set up a fresh v1.3.7 site on your server, using demo products, and configure the PayPal Express Checkout module the very same as on your main site, and then test to see if the same thing happens?

I suspect something was missed in upgrading.
Either that or there is some configuration setting in your live site that is causing a conflict somewhere ... and applying changes progressively to the new install will help isolate the cause of the problem.

[DrByte]

You might also grab the update I posted here:
http://www.zen-cart.com/forum/showth...246#post309246
and see if using it provides any relief to the problems you're reporting.

[woza]

I've upgrade a second site and I get the same problem. at the top of the confirmation page it says:

We were not able to process your order. Please try again, select an alternate payment method, or contact the store owner for assistance. (Invalid HTTP Header)

One of the log files as the same as the other site:

Response: array (
'TIMESTAMP' => '2007-01-07T10:46:12Z',
'CORRELATIONID' => 'NotSet',
'L_ERRORCODE0' => '10001',
'L_SHORTMESSAGE0' => 'Invalid HTTP Header',
'L_LONGMESSAGE0' => 'PPBaseException: CONTENT_LENGTH must be >0 Backtrace: 8394a09 8394999 83af49a 81ad550 8059015 40b119cb 8056341',
'L_SEVERITYCODE0' => 'Error',
'BUILD' => '1.0006',
)

Tried that new paypalwpp.php but no joy.

One log file has this:

'LOCALECODE' => 'US'

Dunno if this has anything to do with it as I'm in the UK (GB). As I said this is the second upgrade so either I'm really crap and got a second upgrade wrong or it's a bug/ setting that's wrong. I've got a new project coming up so I'll see what happens with that.