New Orders information not showing in admin area (missed a file)

[pandujen]

No information regarding new orders shows up in my admin area - not even an order number. I applied the paypal patch recommended for 1.3.7 as I upgraded recently but that is not helping either.

But if a new guest registers that information however is getting recorded. Please help.

[Ajeh]

Go into phpMyAdmin ... browse the orders table ... are there orders?

Go into your Zen Cart Admin ... Modules ... Order Total ...

Is the Total ot_total installed?

[pandujen]

1) I see the orders table under the myPhpAdmin. But it shows only those orders that I received up until the point I stopped seeing the new orders in zencart admin area.

2) The Zen Cart Admin -> Modules -> does not show an Order Total.

What module am I missing here, how can I correct this?

[pandujen]

Just a quick clarification,

Under the Zen Cart Admin -> Modules ->
I do see a field called Total. Is this the same as the Order Total, or do I have to find a field Order-Total?

[Ajeh]

That is the same total as what is on the order ... I just wanted to ensure that this was installed ...

What version Zen Cart?

Clean install or an Upgrade?

How did you install? How did you Upgrade?

What version php?

What Payment Modules are installed?

What has changed on your site?

If using PayPal do you have the latest PayPal Patch installed at:
http://www.zen-cart.com/forum/showthread.php?t=56216

[pandujen]

What version Zen Cart?
1.3.7

Clean install or an Upgrade?
Upgrade. But I started experiencing this problem before the upgrade which is why I decided to do the upgrade. I have been running my store for 7 months now and everything was working fine and one file day I I think it was beginning of April that I stopped receiving the order information in Zen admin area.

How did you install? How did you Upgrade?
I manually downloaded the files from souceforge.net and copied every file.

What version php?
My host Sitegound.com has the PHP version 5.0.5 running

What Payment Modules are installed?
Authorize.net, cc, cod, freecharger, linkpoint_api, moneyorder, paypal, paypalwpp. But I use only the Paypal IPN as I have only the basic account with paypal.

What has changed on your site?
Well, up until the point I started noticing the order information was not getting passed to my admin area from Paypal, nothing was touched. It is only after I started experiencing this problem I upgraded to the latest version of zencart (which resulted in another problem, I finally got resolved this week) So I started testing the website to see if I am able to receive order info and that still remains.

But I must say that around the time I started seeing this problem, I noticed that my hosting provider chaged the admin panel that they usually provided me for the last 7 months. I don't know if have changed any version of the php that is causing this problem with the zen-cart.
If using PayPal do you have the latest PayPal Patch installed at:
http://www.zen-cart.com/forum/showthread.php?t=56216

[pandujen]

If using PayPal do you have the latest PayPal Patch installed at:
http://www.zen-cart.com/forum/showthread.php?t=56216
I am using the files that come under the patch version number PPEC-137-patches-March21-2007

[Ajeh]

Why do you have all those modules installed if only using Paypal IPN? Uninstall what ever modules you are not using by clicking on them and hitting Remove ...

There have been issues with Siteground ... you might ask if they changed anything else on your site ...

If you install Check/Money Order moneyorder ... can you complete an order from start to finish correctly?

[pandujen]

There was one file called the ipn_main_handler.php in the paypal patch that I forgot to update in my zencart upgraded installation. I guess a bulb just went in my head a few seconds back and I copied this file. That solved my problem. Now I am able to receive the new order details in my zencart admin area.

Thanks so much for taking the time to answer my issue. I appreciate it very much.

[Ajeh]

You are most welcome ...

Thanks for posting the update that the problem was a forgotten file on the installation of the PayPal Patch that was causing these issues ...