Problems with Austpost Module by Gerard Serna

[lloyd_borrett]

G'day,

I'm suddenly getting the messages:

AusPOST Express Post Parcel (ERROR: The delivery rate for this option cannot be determined at this time
If you prefer to use this option as your shipping method, please contact the store owner.)

AusPOST Parcel Post (ERROR: The delivery rate for this option cannot be determined at this time
If you prefer to use this option as your shipping method, please contact the store owner.)

from the Australia Post Module by Gerard Serna.

I'm still developing the web site I'm using the Australia Post module on and haven't gone live as yet. About four weeks ago when I last tried a trial purchase from the site everything was working fine.

Then when I went back to try another trial purchase yesterday, suddenly it's not working.

All I can think of is that maybe the module isn't able to communite with Australia Post anymore. However, if this was the case I would have expected quite a few others would have reported the problem by now.

Does anyone have any ideas as to where to look for a solution?

Best Regards, Lloyd Borrett.

[kobra]

If you know the IP or url of the AustPost server try to ping it first and maybe a traceroute.

Verify that if is reachable

[lloyd_borrett]

G'day,

It looks like this problem may be as a result of a change at Australia Post.

We haven't assigned weights to any of our products. Passing a weight value of 0 to the Australia Post Delivery Rate Calculator worked previously, but now appears not to work.

Best Regards, Lloyd Borrett.

[slobadog]

Same problem with me. I have had one instance working for over a year and all of a sudden I get the following error when using AusPOST Parcel Post:

ERROR: The delivery rate for this option cannot be determined at this time
If you prefer to use this option as your shipping method, please contact the store owner.

I too believe there must have been a change at Australia Post.

[dandan720]

Hi,

I'm new to Zencart and just setting up a new shop... downloaded the aust post module and I am experiencing exactly the same error too. Have tried various weights.

Has anyone figured this out yet?

[lloyd_borrett]

G'day,

I fixed the problem for my setup by changing from:

$sweight = $shipping_weight*1000;

to...

 
$sweight = $shipping_weight*1000;
if ($sweight < 1) {
 $sweight = 300;
}

in my various Australia Post module files.

In other words, if the order has no weight, set it to 300 grams.

Best Regards, Lloyd Borrett.

[adlferry]

I have found a simple solution that has finally worked for me. I have been struggling with this issue for a couple of weeks now, until i looked up the auspost "postage assessment calculator".

http://www1.auspost.com.au/pac/aus_parcel.asp

Auspost only calculates parcels with a maximum weight of 20kilos (20000 grams). (packages of over 20kgs are calculated as multiple packages). Realising this, I simply went into the admin area of my online store, went to "configuration", then to "Shipping/Packaging"
and then edited the section "Enter the Maximum Package Weight you will ship". I simply changed the the value from the default "100" to 20.

I have tested this with thousands of kilos nad all is working well now.

Hope this helps..