getting error msg from ot_tax.php

[Danielle]

Another thing, if I turn off the taxes in the order total module, the errors disappear, but the subtotal and total remain at $0.00. We do need the taxes to work, but I just wanted to see if turning it off would solve the problem even, but it only partially fixed it.

[DrByte]

Another thing, if I turn off the taxes in the order total module, the errors disappear, but the subtotal and total remain at $0.00. We do need the taxes to work, but I just wanted to see if turning it off would solve the problem even, but it only partially fixed it.

Sounds like a bit more information is needed ....

1. What version of Zen Cart ?
2. What mods / addons have you installed?
3. What parts of the code have you customized?
4. When did this error start occurring?
5. Have you *ever* had taxes working on this site?
6. What is the URL to the site?
7. What currencies do you have activated? Does this happen only in the default currency?
8. What tax zones do you have?
9. What tax classes do you have?
10. What tax rates do you have?
11. What tax class is assigned to the products in your cart when this occurs?
12. What tax class is assigned to each of your shipping modules?
13. What tax class is assigned to each of your order-total modules? What Tax Basis is assigned?
14. Do you have coupons and/or gift certificates enabled on your site? Are these in-use when these errors occur?
15. In Admin->Config->My Store, what is your Tax Basis set to for products? for shipping?
16. In Admin->Config->My Store, are you displaying prices WITH or WITHOUT tax ?
17. If you had to set up a fresh site to duplicate this problem, what steps would be necessary?

[Danielle]

OK, I don't have all of this info, but here is what I do know:

1. Zen Cart 1.3.7
2. Imagehandler, EZPages on Sitemap, Cross-Sell.
3. Not sure
4. Not sure
5. No
6. www.wishgiving.com
7. USD only
8. California
9. Taxable Goods
10. California - 7.75%
11. Taxable Goods
12. --none--
13. Only Shipping, Sub-total, Tax, and Total are turned on and they have no tax settings to set up.
14. Nope
15. Shipping & Shipping
16. Without tax.
17. Not sure

I actually think that I'm going to do a clean install today in a subdirectory and see what happens.

[Danielle]

Hmmm...something is really buggy here...I just did a clean install with the demo products, didn't change any settings at all. Added a product to my cart, and then on the account creation page, entered all my info. When I hit submit the page refreshed. So I entered my info again, this time it gave me an error message saying I already had an account. So I tried to login, and the page refreshed. Tried this several times, same thing kept happing. Clicked the checkout link, and it brought me back to the login screen, where again when I tried to login the screen simply refreshed and nothing else happened.

I then uninstalled, reinstalled again, this time without the demo products, created a test product, added it to my cart, and the same thing happened at the account creation/login page!

What could be causing this? I have never had this happen before. And could it somehow be related to the other problem in this thread?

Thanks!

[Danielle]

Oh and I did receive a welcome e-mail both times, and my customer account did show up in the store...

[Ajeh]

Check your Session settings ... what happens if you turn off the Recreate Session?

Some servers are not set up right for this safety to run correctly ...

[Danielle]

Ah thanks, that fixed that problem :)

OK, so yes, the clean install works great. So the problem is somewhere in the files. But I really don't know where. I've already tried replacing the entire admin and the entire includes folder with the original files and the error was still there