Testimonial Manager Support Thread

[dinki]

I'm thinking about adding this mod and am curious as to how you guys manage to get folks to submit testimonials. Any advice on that?

[kevinc66]

To get folks to submit real testimonials, there must be something to write about. Maybe your excelent customer service or perhaps your products help them solve their daily problems.

[dinki]

To get folks to submit real testimonials, there must be something to write about. Maybe your excelent customer service or perhaps your products help them solve their daily problems.

I pride myself in quick response and great customer service. In the years that I have been doing this and the hundreds of orders I've filled, I have only received a handful of compliments and even fewer complaints.

I do plenty of purchases online and have never felt compelled to submit a testimonial. What I normally do is just continue to frequent the sites that provide good service. I would think in order to get folks to submit testimonials you'd almost have to ask them to do them rather than hope someone takes time out of their busy day to praise your site.

Do you guys get tons of submissions without prompting customers to review their experience shopping with you?

[Decostyle]

I find that it is rare that customers will actually click on the testimonials and enter their comments on there. It was not until I found kampyle.com that provided a feedback button and a "push" that asks customers if they want to participate in a short 1 minute feedback that I started to actually get customer feedback and comments. I used those comments to manually enter the testimonial into the module.

Used to be that kamplye was free to use, but now they charge a subscription fee. It is still free up until 25 feedbacks in a month and they removed all other info that you can get from the customers like location, browser etc. However it is still a useful way to get testimonials from customers.

I pride myself in quick response and great customer service. In the years that I have been doing this and the hundreds of orders I've filled, I have only received a handful of compliments and even fewer complaints.

I do plenty of purchases online and have never felt compelled to submit a testimonial. What I normally do is just continue to frequent the sites that provide good service. I would think in order to get folks to submit testimonials you'd almost have to ask them to do them rather than hope someone takes time out of their busy day to praise your site.

Do you guys get tons of submissions without prompting customers to review their experience shopping with you?

[awhfy99]

Hi,

Good job Clyde!

Did a fresh zen install this morning and downloaded your add-on. Got it to work with little effort but I did notice several small items.

The image size variable changes what is seen everywhere, even in the sidebox. If you set it to where is fits the sidebox, then it is almost too small to be useful elsewhere.

There may be an issue with hiding the name, city, etc. on the testimonial page(s). I turned them off in config. and nothing changed in either the All Testimonials or on the single testimonial screens. If it is working right for you, then maybe something went haywire with my install.

Also, on my install, the view page link (the little icon) does not seem to work under the tools section. My screen flashes but that is about all that happens. I checked my pop-up blocker and that's not the problem. Again, I couldn't swear that it isn't something that I did in tweaking, but most of what I did was in css. If yours works fine, then I will need to recheck everything.

BTY, I love your town (if you are still in the Springs, that is)! Worked in Denver several years and made a few trips down your way. Enjoyed the 90 mile jaunt!

Just another Jones

[clydejones]

Hi,

Good job Clyde!

Did a fresh zen install this morning and downloaded your add-on. Got it to work with little effort but I did notice several small items.

The image size variable changes what is seen everywhere, even in the sidebox. If you set it to where is fits the sidebox, then it is almost too small to be useful elsewhere.

There may be an issue with hiding the name, city, etc. on the testimonial page(s). I turned them off in config. and nothing changed in either the All Testimonials or on the single testimonial screens. If it is working right for you, then maybe something went haywire with my install.

Also, on my install, the view page link (the little icon) does not seem to work under the tools section. My screen flashes but that is about all that happens. I checked my pop-up blocker and that's not the problem. Again, I couldn't swear that it isn't something that I did in tweaking, but most of what I did was in css. If yours works fine, then I will need to recheck everything.

BTY, I love your town (if you are still in the Springs, that is)! Worked in Denver several years and made a few trips down your way. Enjoyed the 90 mile jaunt!

Just another Jones

Do you have a link to the site where you have Testimonial Manager installed?

[clydejones]

Check here for information on how to implement this:

in the install_testimonials_manager.txt file there is a section that says
metatags

//TESTIMONIALS:
case 'testimonials_manager_all_testimonials':

$sql = "select * from " . TABLE_TESTIMONIALS_MANAGER . " where status = 1 and language_id = '" . (int)$_SESSION['languages_id'] . "' order by date_added DESC, testimonials_title";
$testimonials = $db->Execute($sql);
while (!$testimonials->EOF) {
$testimonial_string_metatags .= zen_clean_html($testimonials->fields['testimonials_title']) . METATAGS_DIVIDER;


$testimonials->MoveNext();

} //EOF
define('META_TAG_TITLE', META_TAG_TITLE_PAGE_TESTIMONIALS_MANAGER_ALL_TESTIMONIALS . $testimonial_string_metatags);
define('META_TAG_DESCRIPTION', META_TAG_TITLE_PAGE_TESTIMONIALS_MANAGER_ALL_TESTIMONIALS . $testimonial_string_metatags);
define('META_TAG_KEYWORDS', META_TAG_TITLE_PAGE_TESTIMONIALS_MANAGER_ALL_TESTIMONIALS . $testimonial_string_metatags);
break;

case 'testimonials_manager':
define('META_TAG_TITLE', META_TAG_TITLE_PAGE_TESTIMONIALS_MANAGER . $page_check->fields['testimonials_title']);
define('META_TAG_DESCRIPTION', META_TAG_TITLE_PAGE_TESTIMONIALS_MANAGER . zen_trunc_string($page_check->fields['testimonials_html_text'],TESTIMONIALS_MANAGER_DESCRIPTION_LENGTH));
define('META_TAG_KEYWORDS', META_TAG_TITLE_PAGE_TESTIMONIALS_MANAGER . $page_check->fields['testimonials_title']);
break;


What does this do, and what file does it go into?

[awhfy99]

Do you have a link to the site where you have Testimonial Manager installed?

I was playing with the purpose, just to see if it was feasible to use it as a psuedo ads mgmt sys. The link is


http://www.stamphelp.info/stamphelp/

As I said, the name, country, etc is turned off in config but the info still shows.

Thanks for looking.

DJ