Create User account - Getting 500 Error

[zpyder]

I'm having a major problem with users trying to create an account.

When someone goes to checkout and they are a new user they are asked to complete a create account form. When they submit the form, the user gets a 500 error page. The user account is actually created, and they can then log in, but this certainly won't work for business. I need to resolve this issue quickly, either by fixing the resulting page or by not requiring the user to create an account.

Any help would be greatly appreciated!

thanks,
matt

[Kim]

The URL where this is happening? Are you using SSL?

[DrByte]

What's in your server's errorlog when that 500 error appears onscreen?

[zpyder]

The URL where this is happening? Are you using SSL?

No, it's not SSL, should it be?

What's in your server's errorlog when that 500 error appears onscreen?

I don't have direct access to the errorlogs, but could get a copy

thanks,
matt

[zpyder]

just a bump

[zpyder]

Here's what I'm getting in the errorlog:

[Wed Jan 17 17:30:43 2007] [error] [client 71.237.170.212] File does not exist: /home/bossbond/public_html/500.shtml
[Wed Jan 17 17:30:43 2007] [error] [client 71.237.170.212] Premature end of script headers: /home/bossbond/public_html/cart/index.php
[31556] EACCELERATOR: PHP crashed on opline 30 of popen() at /home/bossbond/public_html/cart/includes/classes/class.phpmailer.php:404
I opened up includes/classes/class.phpmailer.php - didn't seem corrupt[FONT=monospace]

[/FONT]would greatly appreciate any ideas on how to remedy this


thanks
matt

[scarter2]

I'm having the same problem. Upon creating account I get a 500 error. However, the account is actually created as I can log in.

I'm using a fresh install of the latest version of Zen Cart with the appropriate version of the UK Language template applied.

I've changed very little else. I've added a few zone definitions, and switched the 'State Dropdown' to 'on' by default (I've tried switching this back to off but it makes no difference).

I have a copy of a previous version of zen-cart on the same server (without the UK language template) and that's working fine.

[beep]

I'm having a major problem with users trying to create an account.

When someone goes to checkout and they are a new user they are asked to complete a create account form. When they submit the form, the user gets a 500 error page. The user account is actually created, and they can then log in, but this certainly won't work for business. I need to resolve this issue quickly, either by fixing the resulting page or by not requiring the user to create an account.

Any help would be greatly appreciated!

thanks,
matt

Hi,
I am having this same problem but I am using a valid email address and have received the welcome email. The account was created but I still got a http 500 error when submitted my information. This was not always the case but started about a week ago.

I have checked the email settings and it is set to send PHP.
This is already confusing/putting off customers so I need to try and fix it as soon as possible. Does anyone know which file might be missing or need editing?

Any help greatly appreciated.

[beep]

Hello,
It has been suggested to me that it is simply an incorrect address in the code but i don't know where and as I don't understant php it is impossible to spot.

Has anyone found a solution?

[zpyder]

Hi beep,

Well it has been a long time since I had this issue now, but as you know mine was fixed by changing the email configuration to PHP. You said you set yours to PHP... If we are/were encountering the same issue, my only guess is that maybe yours shouldn't be PHP but something else. Just a guess, it's been a while!

Best of luck!