Newsletter won't send in HTML

[Dizzie]

Admin gets emails just fine but I cannot send Newsletter emails in html format...the preview is fine, but it is recieved in plain text with the html stripped out. I have read everything I can find but can't find anything that solves the problem. Also the Admin email comes as plain text and also I have an account with a different email addy and it comes in plain text so I know the customers are getting plain text also. It's not just Admin email.

Admin->Configuration->Email Options->Send MIME HTML Email ....is set to TRUE
Admin->Configuration->Email Options->Admin Email Format .... set to html

Any ideas why the email sends in plain text?

[DrByte]

1. What version of Zen Cart ?
2. What is your "Email Transport" method set to ? What happens if you try other options?
3. If you change the setting for "Email must send from known domain", does that help?

[Dizzie]

1. Zen Cart 1.3.6
2. sendmail...I can send an email to an individual customer as in Tools/Send Email and it sends just fine in html and is recieved just fine as html. So there's nothing wrong with the way it sends email therefore I don't want to mess with those settings.
3. tried that, no

Since all other types of email sends just fine as html and is recieved just fine as html, seems to me the problem is in the newsletter section somehow...

[UrbanMaleClothing]

1. Zen Cart 1.3.6
2. sendmail...I can send an email to an individual customer as in Tools/Send Email and it sends just fine in html and is recieved just fine as html. So there's nothing wrong with the way it sends email therefore I don't want to mess with those settings.
3. tried that, no

Since all other types of email sends just fine as html and is recieved just fine as html, seems to me the problem is in the newsletter section somehow...

Mine is the same the HTML previews OK but gets lost en-route, I've tried it using the HTML form in the admin and by building an email first in the Coffeecup editor, niether works.

I sent them manually through Outlook Express now, bit of a chore but it's the only way it seems.

Regards Steve

[Dizzie]

I sent mine out and then found out it had stipped the the html...really embarrassing to the customers. Do you know how many hours it took to go thru every single customer information to make up a list of who is subscribed and who is not so I could send it out manually...yikes!
Guess there's no fix for it....so I removed it and put my own "Notify Me of New Products" form on the front page.

[DrByte]

Some mailservers appear to strip HTML unpredictably. There doesn't seem to be a pattern to it.

Exporting your email addresses to use in an external mailing program can be done simply with this addon:
http://www.zen-cart.com/index.php?ma...products_id=80