Major Email Problem: some send, some don't

[DarinLand]

I was wondering if you can help me with a problem I'm having with Zencart emails. Some emails are sending/some are not, as follows:

Order Confirmation/Status emails send fine
Contact Us Form Emails send fine

but, none of these mails send at all:

Welcome emails
Newsletters
Emails sent to specific customers
Product Notifications
Low stock notices

I am running the latest version of ZenCart (just downloaded last week).

I'm really tearing my hair out over this, as I have a very tight deadline to get this store up, and I can't seem to get it working right.

Thanks!

--Michael

[Kim]

What are your settings in Admin> Configuration> Email Settings?

[DarinLand]

Here are my settings (most are default):

Title Value Action
E-Mail Transport Method PHP
E-Mail Linefeeds LF
Use MIME HTML When Sending Emails true
Send E-Mails true
Verify E-Mail Addresses Through DNS false
Email Archiving Active? false
E-Mail Friendly-Errors false
Email Address (Displayed to Contact you) [email protected]
Email Address (sent FROM) [email protected]
Emails must send from known domain? No
Email Admin Format? HTML
Send Copy of Order Confirmation Emails To darinland##################
Send Copy of Create Account Emails To - Status 0
Send Copy of Create Account Emails To darinland##################
Send Copy of Tell a Friend Emails To - Status 0
Send Copy of Tell a Friend Emails To darinland##################
Send Copy of Customer GV Send Emails To - Status 0
Send Copy of Customer GV Send Emails To darinland##################
Send Copy of Admin GV Mail Emails To - Status 0
Send Copy of Customer Admin GV Mail Emails To darinland##################
Send Copy of Admin Discount Coupon Mail Emails To - Status 0
Send Copy of Customer Admin Discount Coupon Mail Emails To darinland##################
Send Copy of Admin Orders Status Emails To - Status 0
Send Copy of Admin Orders Status Emails To darinland##################
Send Notice of Pending Reviews Emails To - Status 0
Send Notice of Pending Reviews Emails To darinland##################
Set "Contact Us" Email Dropdown List Customer Service <[email protected]>, Order Status <[email protected]>, Returns <[email protected]>
Allow Guest To Tell A Friend true
Contact Us - Show Store Name and Address 1
Send Low Stock Emails 1
Send Low Stock Emails To darinland##################
Display "Newsletter Unsubscribe" Link? true
Audience-Select Count Display true
SMTP Email Account Mailbox YourEmailAccountNameHere
SMTP Email Account Password YourPasswordHere
SMTP Email Mail Host mail.EnterYourDomain.com
SMTP Email Mail Server Port 25
Convert currencies for Text emails &pound;,£:&euro;,€

Thanks!

--Michael

[DrByte]

Try tips #13 and #14 under Diagnosing Problems:
http://www.zen-cart.com/wiki/index.p...Email_Problems

[bjmania]

hi
i have been having same problem and have checked your thread and it says i am black listed because of spaming?? i do not spam so why would i be on the list for?

[DarinLand]

Thanks, Dr. Byte...

Before I get into making these changes, let me just make sure I understand:

Even if these settings were wrong, they would still allow all "Contact Us" emails to come through fine, as well as all Order Confirm and Order Status mails?

Thanks!

--Michael

[DrByte]

Anything is possible.

Every hosting configuration is uniquely set up. There are patterns, but I'm sorry, there's no logical rhyme/reason for "some" being sent properly and some not.

[sllik]

I have the exact same problem... My cart version is 1.3.6 with image-handler_2.0 and newsletter_subscribe installed. Has anyone found the solution?

[circlegtractors]

Help some one,

We have recently transfered our cart over to a new server. We had problems previously with extra info emails getting stuck in the other hosting companies server. We transfered over, but I believe the script is still directing our confirmation email and extra info emails through that same hosting company server. Go Daddy has sent me information on how to change the script to point towards godaddy instead of the other company, but I cant find where it goes. Anyone have any idea where the file is that contains script that directs the email? We are currently not recieving emails, and there is no rhyme or reason to which we will recieve or not receive. Any help would be appreciated.

[DrByte]

GoDaddy? Lucky you.

Anyway, what Email Transport method do you currently have selected?
Your email settings are all controlled in Admin->Configuration->Email Options

http://www.zen-cart.com/wiki/index.p...Email_Problems