Major Email Problem: some send, some don't

[hareslade]

Hi chuck
no, its a shared server, so they don't like people increasing the memory!
htaccess gives them indigestion.. php ini's are innaccessible..

The hosts reply was referring to 'an issue' ... i.e something that they know happens, (but not why! :) a 2mb limit maybe on memory for the mail script section?... maybe its designed to stop sending of massive multi-mailshots?

The php memory is 8mb on my bit of the host, there must be a memory subsection for mail scripts... personally I think my host is out of their depth..

[Chuckl]

Odd, offhand I can't think of any easy way to do that from their side. A 2meg per email limit, or 2meg per mail batch limit?
Even so, a 2meg email is a fairly sizeable document. I have certainly had the spam filters clobbering mail as spam when sending out newsletters (including test mail to me on my own servers), and any Zencart mail misconfig can cause it to disappear off the face of the earth. The 7bit vs 8bit admin problem referred to in another thread can also cause this.
Only other suggestion I can make is to try SMTP direct to the mail server?

Chuck

[hareslade]

Hi Chuck
Well I think the 2mb is a red herring, because the hosts mailserver gets the emails I send, it just rejects them.

I think the host doesn't know how to negate the 'relay' rejection of my domain as 'from'
------------------
I modified the mailer class and the email function files, they give a green header with info, on the 'admin send email' manual email send page.

On PHP and sendmail settings (and probably other transport settings) my debug version shows useful info including header, as sent to the mailserver by the zencart script.
http://www.hareslade.com/zc125/downl...r_debug_v1.zip

Useful for convincing oneself that its the hosts mailserver, not the zencart scripts!

[Chuckl]

You've reminded me that I must check what if anything the 'Send from known domain' does, as that might help matters.
the other thing I would suggest is that if you haven't implemented the fixes in the parallel thread on newsletter html problems, do so, as I found in my testing that my mail server was very fond of binning shop mail as spam if it was sent in 7bit mime, even if it came from a domain on the same server...
Setting it 8bit fixed that immediately, but ymmv.

Chuck

[circlegtractors]

Help some one,

We have recently transfered our cart over to a new server. We had problems previously with extra info emails getting stuck in the other hosting companies server. We transfered over, but I believe the script is still directing our confirmation email and extra info emails through that same hosting company server. Go Daddy has sent me information on how to change the script to point towards godaddy instead of the other company, but I cant find where it goes. Anyone have any idea where the file is that contains script that directs the email? We are currently not recieving emails, and there is no rhyme or reason to which we will recieve or not receive. Any help would be appreciated.

[DrByte]

GoDaddy? Lucky you.

Anyway, what Email Transport method do you currently have selected?
Your email settings are all controlled in Admin->Configuration->Email Options

http://www.zen-cart.com/wiki/index.p...Email_Problems

[circlegtractors]

E-Mail Options

Title Value Action
E-Mail Transport Method sendmail
E-Mail Linefeeds LF
Use MIME HTML When Sending Emails false
Send E-Mails true
Verify E-Mail Addresses Through DNS false
Email Archiving Active? false
E-Mail Friendly-Errors true
Email Address (Displayed to Contact you) [email protected]
Email Address (sent FROM) [email protected]
Emails must send from known domain? Yes
Email Admin Format? TEXT
Send Copy of Order Confirmation Emails To [email protected]
Send Copy of Create Account Emails To - Status 0
Send Copy of Create Account Emails To [email protected]
Send Copy of Tell a Friend Emails To - Status 0
Send Copy of Tell a Friend Emails To [email protected]
Send Copy of Customer GV Send Emails To - Status 0
Send Copy of Customer GV Send Emails To [email protected]
Send Copy of Admin GV Mail Emails To - Status 0
Send Copy of Customer Admin GV Mail Emails To [email protected]
Send Copy of Admin Discount Coupon Mail Emails To - Status 0
Send Copy of Customer Admin Discount Coupon Mail Emails To [email protected]
Send Copy of Admin Orders Status Emails To - Status 0
Send Copy of Admin Orders Status Emails To [email protected]
Send Notice of Pending Reviews Emails To - Status 0
Send Notice of Pending Reviews Emails To [email protected]
Set "Contact Us" Email Dropdown List
Allow Guest To Tell A Friend false
Contact Us - Show Store Name and Address 1
Send Low Stock Emails 0
Send Low Stock Emails To [email protected]
Display "Newsletter Unsubscribe" Link? false
Audience-Select Count Display false
SMTP Email Account Mailbox YourEmailAccountNameHere
SMTP Email Account Password YourPasswordHere
SMTP Email Mail Host mail.EnterYourDomain.com
SMTP Email Mail Server Port 25
Convert currencies for Text emails £,£:€,€

[circlegtractors]

Here is the article godaddy sent me. you can also find it at http://help.godaddy.com:80/article.php?article_id=510&
Im not sure where to put this information



Using the PHP Form-Mailer
Print this ArticleLast Updated: November 12, 2007 10:22 AM
To use the PHP form-mailer, create a Web form in HTML that links to our PHP script, located in the root directory of your hosting account, and upload it to your hosting account.

Remember to specify the email address you want to use with the form-mailer in your account manager. For more information, see Specifying an Email Address for the PHP Form-Mailer.

To Use the PHP Form-Mailer
Create your Web form as normal and assign unique names to your form items.
NOTE: Keep in mind that our form-mailer script will sort the names of your form items alphabetically when it composes the email message. This is the order of precedence: uppercase letters, lowercase letters, numbers.

For the form action line, enter gdform.php. For example:
<form action="gdform.php" method="post">
Set the form method to "post."
In addition to the fields you create in your form, there are three special fields that you can use: subject, redirect, and email.
Subject. Controls the subject line in the form email.

Redirect. Controls the page that your visitors will see after they submit the form.

Email. Controls the return address for the form email.

For example:

<form action="gdform.php" method="post">
<input type="hidden" name="subject" value="Form Submission" />
<input type="hidden" name="redirect" value="thankyou.html" />
<p>First Name:<input type="text" name="FirstName" /></p>
<p>Last Name:<input type="text" name="LastName" /></p>
<p>E-Mail:<input type="text" name="email" /></p>
<p>Comments:<textarea name="comments" cols="40" rows="10">
Type comments here.</textarea></p>
<input type="submit" name="submit" value="submit"/>
</form>
Save and upload your file to your hosting account.

[DrByte]

Using a FormMailer is only needed if your site is all in .html pages.
Zen Cart already has a full email infrastructure for its communication, so you don't need the formmailer that GD suggested.

As the Email Troubleshooting FAQ mentions, try changing to "PHP" instead of "sendmail".

[circlegtractors]

Im waiting now to see if the emails will come through. Just one question, is there a file somewhere that i would need to change the script on to point emails to Godaddy servers instead of previous company? Or does the email automatically get handled by whatever hosting company we are on, making the config-email options all there is to change?