Major Email Problem: some send, some don't

[DarinLand]

I was wondering if you can help me with a problem I'm having with Zencart emails. Some emails are sending/some are not, as follows:

Order Confirmation/Status emails send fine
Contact Us Form Emails send fine

but, none of these mails send at all:

Welcome emails
Newsletters
Emails sent to specific customers
Product Notifications
Low stock notices

I am running the latest version of ZenCart (just downloaded last week).

I'm really tearing my hair out over this, as I have a very tight deadline to get this store up, and I can't seem to get it working right.

Thanks!

--Michael

[Kim]

What are your settings in Admin> Configuration> Email Settings?

[DarinLand]

Here are my settings (most are default):

Title Value Action
E-Mail Transport Method PHP
E-Mail Linefeeds LF
Use MIME HTML When Sending Emails true
Send E-Mails true
Verify E-Mail Addresses Through DNS false
Email Archiving Active? false
E-Mail Friendly-Errors false
Email Address (Displayed to Contact you) [email protected]
Email Address (sent FROM) [email protected]
Emails must send from known domain? No
Email Admin Format? HTML
Send Copy of Order Confirmation Emails To darinland##################
Send Copy of Create Account Emails To - Status 0
Send Copy of Create Account Emails To darinland##################
Send Copy of Tell a Friend Emails To - Status 0
Send Copy of Tell a Friend Emails To darinland##################
Send Copy of Customer GV Send Emails To - Status 0
Send Copy of Customer GV Send Emails To darinland##################
Send Copy of Admin GV Mail Emails To - Status 0
Send Copy of Customer Admin GV Mail Emails To darinland##################
Send Copy of Admin Discount Coupon Mail Emails To - Status 0
Send Copy of Customer Admin Discount Coupon Mail Emails To darinland##################
Send Copy of Admin Orders Status Emails To - Status 0
Send Copy of Admin Orders Status Emails To darinland##################
Send Notice of Pending Reviews Emails To - Status 0
Send Notice of Pending Reviews Emails To darinland##################
Set "Contact Us" Email Dropdown List Customer Service <[email protected]>, Order Status <[email protected]>, Returns <[email protected]>
Allow Guest To Tell A Friend true
Contact Us - Show Store Name and Address 1
Send Low Stock Emails 1
Send Low Stock Emails To darinland##################
Display "Newsletter Unsubscribe" Link? true
Audience-Select Count Display true
SMTP Email Account Mailbox YourEmailAccountNameHere
SMTP Email Account Password YourPasswordHere
SMTP Email Mail Host mail.EnterYourDomain.com
SMTP Email Mail Server Port 25
Convert currencies for Text emails &pound;,£:&euro;,€

Thanks!

--Michael

[DrByte]

Try tips #13 and #14 under Diagnosing Problems:
http://www.zen-cart.com/wiki/index.p...Email_Problems

[bjmania]

hi
i have been having same problem and have checked your thread and it says i am black listed because of spaming?? i do not spam so why would i be on the list for?

[DarinLand]

Thanks, Dr. Byte...

Before I get into making these changes, let me just make sure I understand:

Even if these settings were wrong, they would still allow all "Contact Us" emails to come through fine, as well as all Order Confirm and Order Status mails?

Thanks!

--Michael

[DrByte]

Anything is possible.

Every hosting configuration is uniquely set up. There are patterns, but I'm sorry, there's no logical rhyme/reason for "some" being sent properly and some not.

[sllik]

I have the exact same problem... My cart version is 1.3.6 with image-handler_2.0 and newsletter_subscribe installed. Has anyone found the solution?

[hareslade]

With my 1.3.7 I am getting contact emails through ok -whatever the my email config is.

But like others, the newsletter or a manual email from admin won't go through, ever. I tried sendmail, sendmail-f, php

My host is advising me that they have an issue with scripts, if the script calls more than 2Mb (presumably of memory) the server kills the script.

Since the email function works 'behind the scenes', is there any way of getting it to tell me if it completes? I get the green line at top of my admin page after a manual email is sent..
'Notice: Email sent to: (me)@virgin.net (1)',

so can I get the email function to tell me how much memory it used, or more other useful info? I already have emails logged, so I know that part works.

In my case, the mail server always seems unhappy about what it gets told to do..

[Chuckl]

Hareslade,
2Meg sounds quite low to me. Default is normally 8meg, and for quite a few packages you have to set it to 16 at least.
You could try adding the following to .htaccess

php_value memory_limit [new memory limit]

where the memory limit is in bytes - so 4meg is 4096000 etc etc

If that causes a 500 server internal error, then no you can't change it.

You could also try a change to php.ini if you have a local php.ini for your site.
Add

ini_set ( "memory_limit", "8M");

or similar.

Or you can try a php.ini in your site base directory with

memory_limit = 4096000

Unfortunately, none of this will work if your hosting service has disabled.

Chuck