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  1. #1
    Join Date
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    red flag Products lost-PLEASE Help!

    My hosting company moved me to a new server on Sunday and used a backup of my site from Thursday (so I lost the work I did on Fri/Sat).

    However, I had a backup. So I backed up my site to Sunday morning, but the changes made to products are gone.

    Example--changes I made to my homepage, shipping policies and the footer have updated to sunday morning. BUT the changes I made to product write-ups, category names, as well as products that were added have not updated.

    How do I get them back?
    Am I missing something? Why do I only have certain info on my server?

    Please help!

    Thanks
    Amy

  2. #2
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    Default Re: Products lost-PLEASE Help!

    FYI my site is http://TheOccasionalGift.com

    v. 1.3.5

  3. #3
    Join Date
    Apr 2006
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    Default Re: Products lost-PLEASE Help!

    The items you describe as not updating are stored in the database.....do you have a backup of the database?
    Mike
    AEIIA - Zen Cart Certified & PCI Compliant Hosting
    The Zen Cart Forum...Better than a monitor covered with post-it notes!

  4. #4
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    Default Re: Products lost-PLEASE Help!

    Hi Mike,

    Thanks for getting back to me so quickly! Yes, I had a backup of my database. I just called my hosting company and they walked me through updating it. Now my site is fine! (other than being down temporarily to redirect to a new IP address ).

    THANK YOU THANK YOU THANK YOU!!!

    Amy

 

 

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