HELP! Zone Rates shipping error

[Ajeh]

What do you want to happen at 200?

Right now you are saying free ...

[RainTyger]

I have had orders of 19 items and 24 items so far and they have come back with this message:

Zone Rates (The shipping rate cannot be determined at this time):

When I had the problem on the 19 item order it seemed like a similar problem to the original poster's problem, so I fixed the tare values to 0:0. Then upon getting the same problem for the 24 item order I thought maybe that wasn't the part that I needed to fix so I changed my configuration shipping/packaging to 199 (since it was set to 200 and I didn't have a zone for 200). Basically I want shipping to be 10.00 for any number of items over 40, so that's where the 199 came from. These two orders haven't been anywhere near 200 so I'm not sure how/if what I did will have any effect. As an aside, it seems to calculate correct shipping when I put items in a test customer account, not sure why I'm getting the above error message.

Sorry I wasn't more clear before,

Ted

[Ajeh]

use for the last one:
10000, 10.00

Make sure you are set to Item and make sure you have your Zones defined right ...

What are all of the settings that you are using for this?

[RainTyger]

I changed the last value to 10000,10.0. I have been using weight not item because while all the items in my store right now weigh roughly the same (ie 1), other items will weigh more and I will want to combine shipping that way. Like a different item might weigh 20.

Here are my values:
(configuration shipping/packaging is max 199, both tares are set at 0:0)

Enable Zones Method
True

Calculation Method
Weight

Tax Class
--none--

Tax Basis
Shipping

Sort Order
0

Zone 1 Countries
US

Zone 1 Shipping Table
5:2.00,10:3.00,15:4:00,20:5.00,25:6.00,30:7.00,35:8.00,40:9.00,10000:10.00

Zone 1 Handling Fee
0

Zone 2 Countries
CA

Zone 2 Shipping Table
5:2.00,10:3.00,15:4:00,20:5.00,25:6.00,30:7.00,35:8.00,40:9.00,10000:10.00

Zone 2 Handling Fee
2

Zone 3 Countries
GB,DE,FR,FI,IT

Zone 3 Shipping Table
5:2.00,10:3.00,15:4:00,20:5.00,25:6.00,30:7.00,35:8.00,40:9.00,10000:10.00

Zone 3 Handling Fee
3

Zone 4 Countries
SG

Zone 4 Shipping Table
5:2.00,10:3.00,15:4:00,20:5.00,25:6.00,30:7.00,35:8.00,40:9.00,10000:10.00

Zone 4 Handling Fee
4

[Ajeh]

Zones will break the weight based on the Maximum Weight per box and charge accordingly ...

[RainTyger]

My problem though is getting this error message:

Zone Rates (The shipping rate cannot be determined at this time):

It is not calculating the zone rate correctly (or at all it seems). Is this caused by something I have set up?

[Ajeh]

You speak of Items per Order but you are set for Weight ...

Are these settings in Zones Shipping set for Weight or Items?