Results 1 to 6 of 6
  1. #1
    Join Date
    Jul 2006
    Location
    Washington State
    Posts
    77
    Plugin Contributions
    0

    bug PayPal Express not sending Welcome letter

    The PayPal Express is working correctly as far as PayPal is concerned BUT when a NEW customer buys an item this way the WELCOME letter is not being sent. The NEW ORDER letter IS sent. THUS for some reason when the new customer tries to log into their newly created account in the cart...the ZC does not recognize either their email login user name or their password. I check and the customers account IS set up with all the correct information ie; address ect;. So to get them able to login I have to recreate their account manually and point their FIRST invoice to the new account. Is anyone else having this problem? I can tell they are not receiving the WELCOME letter because I have all emails sent to also send me a copy. The IPN module does not have this problem. Thank you for responses.

  2. #2
    Join Date
    Mar 2004
    Posts
    16,042
    Plugin Contributions
    5

    Default Re: PayPal Express not sending Welcome letter

    express checkout bypasses create acount,
    thats its purpose
    Zen cart PCI compliant Hosting

  3. #3
    Join Date
    Jul 2006
    Location
    Washington State
    Posts
    77
    Plugin Contributions
    0

    Default Re: PayPal Express no good for NEW CUSTOMERS then!

    Ok, I see what is happening now after testing it again. By bypassing the account creation this is not going to work for new customers. New customers are assuming that their account has been created in the store. As the NEW ORDER email invoice states...Click here for a Detailed Invoice...the customer CANNOT VIEW IT BECAUSE THEY HAVE NO ACCOUNT. I have had two customers already emailing me that they cannot get in to see their invoices. This is why I have posted this. There is going to have to be some more modifications done to this module I guess. As for now I am uninstalling this module. Any and all replies welcome

  4. #4
    Join Date
    Mar 2004
    Posts
    16,042
    Plugin Contributions
    5

    Default Re: PayPal Express not sending Welcome letter

    express checkout was designed so that customers WOULDNT create an account,
    youmay just want to add some verage that express checkout will not creae a usable accont profile at your store.
    it is intended as a convnence for those that already have a paypal acount
    Zen cart PCI compliant Hosting

  5. #5
    Join Date
    Jan 2004
    Posts
    66,444
    Plugin Contributions
    279

    Default Re: PayPal Express not sending Welcome letter

    In your Zen Cart Admin, inside your PayPal Express Checkout settings, you can select whether to create accounts for your customers or not.
    Express Checkout: Automatic Account Creation
    If a visitor is not an existing customer, a Zen Cart account is created for them. Would you like make it a permanent account and send them an email containing their login information?
    NOTE: Permanent accounts are auto-created if the customer purchases downloads or gift certificates, regardless of this setting.

    - Yes
    - No
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  6. #6
    Join Date
    Jul 2006
    Location
    Washington State
    Posts
    77
    Plugin Contributions
    0

    Default Re: PayPal Express not sending Welcome letter

    Well just bang me in the head!
    Thank you Dr. Byte for this info I will get to work on it hehe.

 

 

Similar Threads

  1. Re: Paypal Express not sending order details
    By ehdesign in forum PayPal Express Checkout support
    Replies: 12
    Last Post: 12 Mar 2013, 03:05 AM
  2. v139a Paypal Express not sending order details
    By gal_op in forum PayPal Express Checkout support
    Replies: 7
    Last Post: 20 Oct 2012, 11:48 PM
  3. PayPal Express not sending full details back to store (COWOA)
    By val-ent in forum All Other Contributions/Addons
    Replies: 2
    Last Post: 30 Nov 2011, 12:02 AM
  4. Paypal express not sending order details in 1.3.9h, logs show them being sent?
    By scianiac in forum PayPal Express Checkout support
    Replies: 17
    Last Post: 29 Sep 2011, 06:28 AM
  5. paypal express error when sending emails
    By lucianman in forum General Questions
    Replies: 1
    Last Post: 6 Jan 2007, 01:29 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
disjunctive-egg