Error adding new shipping address

[pezheads]

I'm really not sure when this problem started happening, but I'm guessing it happened when I upgraded to 1.3.7 a couple months ago. This is just the first time I've noticed it, and I'm not sure what to do to fix it. Basically, when a customer has created an account, and wants to create a new shipping address, after typing in all the relevant info and clicking Continue, the page reloads and says "You must select a country from the Countries pull down menu." and the Country drop-down is reset. So no one can create an additional shipping address. Has anyone else had this problem when upgrading to 1.3.7?

thanks.

[flash]

FYI - I have the same problem.

There is a similar problem with State selection.

I'll do some forum searching and report back.

Anybody?

[pezheads]

So, anyone besides me and Flash having this problem? Anyone know what needs to be done to correct it?

[Ajeh]

Sounds like either you do not have all of the new files loaded from v1.3.7 or that your templates are not up to date ...

[KADesign]

I'm having it too.
Any idea which files would affect this so I can check them?


Thanks,
Kelly

[Ajeh]

There are a lot of files involved in the upgrade ...

It could be any number of things ...

You may wish to use Beyond Compare from scootersoftware.com which allows either a compare on your computer or via FTP to find what files are missing, different etc.

[Rabbcon]

I was having the exact same problem.

Let me outling my problem. (Our store is not live yet.) I could create a new customer account without experiencing a loop (taking me back to select a country). However, as an existing customer I could not update my address when it was time for me to check out. What I also noticed is that in the area to edit the address the state selection was no longer a drop down menu as it was when the account was created.

I narrowed it down to the tpl_modules_address_book_details.php.

Disclaimer: PLEASE, PLEASE backup your site before you attempt my fix. I am using Zen Cart 1.3.7. I am not responsible for any site problems associated with this fix. It does work perfectly on my site. Again, please backup your site before you change your code to what I have changed my code to.

Now, I present to you, my fix...

BEFORE CODE IN THE TPL_MODULES_ADDRESS_BOOK_DETAILS.PHP FILE

<label class="inputLabel" for="country"><?php echo ENTRY_COUNTRY; ?></label>
<?php echo zen_get_country_list('zone_country_id', $entry->fields['entry_country_id'], 'id="country" ' . ($flag_show_pulldown_states == true ? 'onchange="update_zone(this.form);"' : '')) . (zen_not_null(ENTRY_COUNTRY_TEXT) ? '<span class="alert">' . ENTRY_COUNTRY_TEXT . '</span>': ''); ?>
<br class="clearBoth" />

AFTER CODE IN THE TPL_MODULES_ADDRESS_BOOK_DETAILS.PHP FILE

<label class="inputLabel" for="country"><?php echo ENTRY_COUNTRY; ?></label>
<?php if ($process == true) $entry->fields['entry_country_id'] = (int)$_POST['country']; ?>
<?php echo zen_get_country_list('zone_country_id', $entry->fields['entry_country_id'], 'id="country" ' . ($flag_show_pulldown_states == true ? 'onchange="update_zone(this.form);"' : '')) . (zen_not_null(ENTRY_COUNTRY_TEXT) ? '<span class="alert">' . ENTRY_COUNTRY_TEXT . '</span>': ''); ?>
<br class="clearBoth" />

What I added is this line of code:

<?php if ($process == true) $entry->fields['entry_country_id'] = (int)$_POST['country']; ?>

For me, now there is no longer a loop and now the state is a drop down menu as it should be per my backend settings.

I hope that helps you and saves you time and energy. Please be so kind as to post your results.

Remember...
Disclaimer: PLEASE, PLEASE backup your site before you attempt my fix. I am using Zen Cart 1.3.7. I am not responsible for any site problems associated with this fix. It does work perfectly on my site. Again, please backup your site before you change your code to what I have changed my code to.

[snarkys]

I was having the exact same problem.

Let me outling my problem. (Our store is not live yet.) I could create a new customer account without experiencing a loop (taking me back to select a country). However, as an existing customer I could not update my address when it was time for me to check out. What I also noticed is that in the area to edit the address the state selection was no longer a drop down menu as it was when the account was created.

I narrowed it down to the tpl_modules_address_book_details.php.

Disclaimer: PLEASE, PLEASE backup your site before you attempt my fix. I am using Zen Cart 1.3.7. I am not responsible for any site problems associated with this fix. It does work perfectly on my site. Again, please backup your site before you change your code to what I have changed my code to.

Now, I present to you, my fix...

BEFORE CODE IN THE TPL_MODULES_ADDRESS_BOOK_DETAILS.PHP FILE

<label class="inputLabel" for="country"><?php echo ENTRY_COUNTRY; ?></label>
<?php echo zen_get_country_list('zone_country_id', $entry->fields['entry_country_id'], 'id="country" ' . ($flag_show_pulldown_states == true ? 'onchange="update_zone(this.form);"' : '')) . (zen_not_null(ENTRY_COUNTRY_TEXT) ? '<span class="alert">' . ENTRY_COUNTRY_TEXT . '</span>': ''); ?>
<br class="clearBoth" />

AFTER CODE IN THE TPL_MODULES_ADDRESS_BOOK_DETAILS.PHP FILE

<label class="inputLabel" for="country"><?php echo ENTRY_COUNTRY; ?></label>
<?php if ($process == true) $entry->fields['entry_country_id'] = (int)$_POST['country']; ?>
<?php echo zen_get_country_list('zone_country_id', $entry->fields['entry_country_id'], 'id="country" ' . ($flag_show_pulldown_states == true ? 'onchange="update_zone(this.form);"' : '')) . (zen_not_null(ENTRY_COUNTRY_TEXT) ? '<span class="alert">' . ENTRY_COUNTRY_TEXT . '</span>': ''); ?>
<br class="clearBoth" />

What I added is this line of code:

<?php if ($process == true) $entry->fields['entry_country_id'] = (int)$_POST['country']; ?>

For me, now there is no longer a loop and now the state is a drop down menu as it should be per my backend settings.

I hope that helps you and saves you time and energy. Please be so kind as to post your results.

Remember...
Disclaimer: PLEASE, PLEASE backup your site before you attempt my fix. I am using Zen Cart 1.3.7. I am not responsible for any site problems associated with this fix. It does work perfectly on my site. Again, please backup your site before you change your code to what I have changed my code to.

anyone else tried this ?

I am also having this problem with 1.37 and a template i bought off template monster.

[snarkys]

i tried this fix with no luck : (

still get this message when trying to change the shipping address at checkout.

You must select a country from the Countries pull down menu

didn't seem to hurt anything though.

Using TemplateMonster template.

[Rabbcon]

... Using TemplateMonster template.

I think that is your problem! I purchased a template from Template Monster and I had to do so much hacking to get it to work. I did not search the forums before to see that they are not good to get for ZenCart. They look ######## but they never work w/o heavy modification.

I wish there was more I could offer you. I believe the fix is in those files I mentioned. It is just a matter of coding to get it right. You may want to use winmerge or beyond compare with the original Zen Cart 1.37 files but backup your files first.