Quote Originally Posted by TamyA View Post
Rob,

I know COWA is an illusion/lie to the customer.

I think you missed part of my question, since the customer used paypal and paypal transmit the data back to the site and now the customer can not create an account because he/she told that they have an account with us.
Was it paypal express? there is a setting in the admin panel that deals with an account being automatically created if the customer doesn't already have one and this can be set to true or false. Have you tried changing it to false?

Regarding resetting the password, can't the customer click the "forgot your password" link on the login page? It should email them a new password. If that doesn't work for any reason, have you tried the mass reset customer password mod? You reset their password by inserting a mySQL statement into you database through phpMyAdmin. Here's the link:
http://www.zen-cart.com/index.php?ma...roducts_id=531

You just need to look up their customer ID in the admin/customers panel and insert that into the SQL statement along with the new password.

Let me know if that sorts it out for you. I think that everyone the uses paypal and COWA will run into this problem.

Matt