One of my clients I installed and maintain a Zen-Cart store for had a customer call and said that he received a message on four attempts that there were no shipping methods to his area. He lives in New York and my client ships to New York quite often.
I created a fake account and set the shipping address to his address and zip and my transaction went through fine.
What could be the problem?
Thread: Answer me this
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5 Mar 2007, 07:07 PM #1
Zen Follower
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Answer me this
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5 Mar 2007, 07:28 PM #2
Obaa-san
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Re: Answer me this
What browser was the customer using? Also - what version of Zen Cart? Any addons installed?
Please do not PM for support issues: a private solution doesn't benefit the community.
Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.
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5 Mar 2007, 07:36 PM #3
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Re: Answer me this
IE
1.3.6
Grid/Matrix
Backup Database
Sales Report
Cybersource
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5 Mar 2007, 07:42 PM #4
Obaa-san
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Re: Answer me this
What shipping modules are installed?
Please do not PM for support issues: a private solution doesn't benefit the community.
Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.
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5 Mar 2007, 08:04 PM #5
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Re: Answer me this
Forgot about those.
Flat Rate - Shp: United States: 48
Flat Rate - Shp: United States: AK & HI
Freeshipper
I have no idea how often this happens. I have never seen the error during our initial or periodic testing.
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5 Mar 2007, 09:10 PM #6
Sensei
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Re: Answer me this
Perhaps install the Master Password (or better yet, encrypted master password) contribution and log in "as" your customer and see what exactly they've got set up ... and perhaps reproduce the problem.
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