Double click problem

[Debs]

It's likely something that IE7 broke. I honestly wonder if they're even trying anymore...

Are you guys using a graphical submit button or an <input> tag? If you're using a graphic, try switching to an <input> and use one of the multitude of JS scripts out there for disabling a submit button.

Thank you Frank for your reply.

How do I change the graphical button to an input tag? I have found the code I think needs changing in the tpl_checkout_confirmation_default.php file but I don't know php all that well so I don't know how to change it. Below is the code I think needs changing:

<?php
echo zen_draw_form('checkout_confirmation', $form_action_url, 'post', 'id="checkout_confirmation" onsubmit="submitonce();"');
if (is_array($payment_modules->modules)) {
echo $payment_modules->process_button();
}
?>
<div class="buttonRow forward"><?php echo zen_image_submit(BUTTON_IMAGE_CONFIRM_ORDER, BUTTON_CONFIRM_ORDER_ALT, 'name="btn_submit" id="btn_submit"') ;?></div>
</form>

Please could you let me know how I would change it.
Thank you
Debs

[paulm]

Is there anybody reading this that is troubled by doubling orders very frequently? (several times a day for example) If so, I am willing to try a possible solution on your shop.

It seems to have fixed it for me, but because I have not found a way to reproduce the problem I am not 100% sure, and I would like to test it on another shop as well.

[wapnoj]

Anyone found a simple solution for this issue? I am using 1.3.7 and all Java script is where it is supposed to be, but if a customer clicks more than once multiple orders can be created. This however can not be duplicated in FireFox. In IE7 I can easily duplicate the problem. The current submitonce code does nothing to stop the issue in IE7.

Thanks

[paulm]

What did the trick for me was to store the sessions as files (i.s.o. in the database). On shared servers this is not recommended though.

I started a topic about my findings here: http://www.zen-cart.com/forum/showthread.php?t=82029

hth

[hrm]

We are having the same problem and it is a shared server, unfortunately. I'd really like some advice about the java option.

I have switched from a graphic button to a submit button as suggested but I'm lost when it comes to Java. I tried one solution that I found, but, although the button was disabled onclick, nothing was submitted.

I also found a php suggestion in a Java forum (go figure) and here is my code for the submit button after applying this method:

<input type="submit" name="btn_submit" id="btn_submit" value="Confirm Order" <?php if (isset($_POST['act'])) echo ' disabled="disabled"' ?>/>

This seems to submit and process just fine in IE7 and Firefox; however, in IE I get an "error on page" message at the bottom while it is processing.

Any ideas? I feel I'm getting really close. Thanks.

[jeffmic]

Is there any more advice on this situation with double clicks?
I have all the proper code installed and also my javascript timeout is set to many MINUTES and still some customers double charge their orders.

After reading this, I can only image that it's IE7
I can't test this as I only use Macs here

[DrByte]

If the customer's browser is an AOL browser that has javascript support disabled, then there's nothing you can do about the double-click problem other than to give them great big warnings in big letters next to the submit button.

[jeffmic]

It's not just AOL
I also had another double charge this morning with IE7 on XP

SOMETHING has to be done about this
It's driving us crazy and makes the customer look pretty dumb

[saltio]

I have had the same problem and all the scripts to disable the confirm button didn't work and customers were still able to make double orders. But I was able to stop that using a script that hides that image and shows a progress bar when its clicked I have tested it on both FF & IE. This is not my script I just made it work for My Zen Cart its originally for Os commerce.

[jeffmic]

THANKS!!!
Talk about a life saver

I cannot wait to try this out tonight on my test site!!!!

:)

Jeff