Order Delete / Invoice Question

[paulssports]

Running under the understanding that you should not ever delete invoices (which I mistakenly did with one during our first week of operating our new Zencart store) how do you cancel a sale yet keep the invoice? Add a no-sale or cancelled option under "Localization>Orders Status"?

I amended mine so far to include:
Pending (order has been placed but not processed yet)
Deleted (thinking of eliminating this because it does DELETE the invoice entirely)
Order Update (for sending information or questions about the order to customer)
Back-Ordered (for an item that's back-ordered)

This gives me a good visual order status at a glance on the admin orders page.

[Petzlifedirect.com]

Just wondering, how did you add those extra options for "order status"

Thanks

[paulssports]

Go into admin
Mouse-over "Localization"
Left-click on "Orders Status"
Clicking on any existing line will make it active for editing
Click the "Insert" button at the bottom to add a new status description

When you edit your invoices, these are the options that show up at the very bottom, below the comment box. You select the appropriate status from the drop-down box, add your comments if you wish, and it will update the display on your customer orders page. If you check the "notify customer" box, it will email them the status and message you entered. I do this for general updates, back-orders, and shipped. It's the easiest way to communicate effectively with your customers about order status.

[whippy]

Thanks, Paul. I was wanting to change "delivered" to "shipped"

I appreciate the sharing of your knowlegde.

[samad64]

for my store, i added a "Cancelled" option - i now use this for invoices i was supposed to delete as well, such as test transactions

[gabbytwin]

is there a way of cancelling the order, but keeping it there for reference but having the products put ack into stock, seems that we have had a spat of orders that have not been paid for or look like they will ever be paid,
Thanks

[paulssports]

There is a way to both utilize and customize your order status titles. From the Admin Panel go to "Localization" then "Orders Status". You can then edit or delete any existing order status titles that are listed or add (insert) new ones. I currently use:

Shipped- for items shipped and order closed
Order Update- when I want to add a comment but not close the order.
Back Ordered- for backorders
Order Cancelled- for cancelled orders

Once you update your orders with one of the order status remarks, that's what shows up on your customer order list, so you can easily see at a glance the status of all your orders.

[gabbytwin]

I already do this, but what I am after is a way to have the products returned to stock without deleting the order.

This way I can have the products relisted( most are one of a kind) and also keep tabs on cancelled orders and customers who do this etc.

[paulssports]

I already do this, but what I am after is a way to have the products returned to stock without deleting the order.

This way I can have the products relisted( most are one of a kind) and also keep tabs on cancelled orders and customers who do this etc.

Sorry I misunderstood. The only way I know of doing this is to do it manually, going back into the item itself and adding it back in.

[DrByte]

Yes, at the present time, that is how it has to be done.