Email just stopped working - I'm blacklisted

[IDW]

I noticed a couple of days ago not all new customer emails were being mailed. Today nothing works not even the contact us page.
I have made no changes.
They are not showing up in the spam filters,just disappearing off the face of the earth

Any Ideas


Ian

[Kim]

What does your host say?

[IDW]

The response:

[FONT=Verdana]Hello Ian,

smtp1.servage.net and smtp2.servage.net are working great.

Please check your script for any errrors.


Kind regards,
Brunner, Servage Hosting
[/FONT]

[Kim]

What are your email settings in the Admin?

[DrByte]

As Kim said, please post your email settings from your Admin area.

If it "suddenly" stopped working, perhaps you can ask your host a different question ... namely ... what happened "a couple days ago" (whenever it stopped) that could possibly be related to any email troubles.
Were there any password changes?
Account changes?
Server changes?
Email software changes?
etc

Additionally, here are some troubleshooting tips for email issues:
http://www.zen-cart.com/wiki/index.p...Email_Problems

[IDW]

[FONT=Verdana]I will email my host again with a list of questions. Sometimes its like talking to someone 10000 miles away sitting on a computer in the dark. Wait. that is what Im doing!

It has to do something with the host because it was working great. I did get some contact mail today but I am not sure if thats all of them. I did not get the ones I sent to myself. Nothing goes out of the admin. Can it have something to do with my personal Internet Povider heare at home?
A lot of my clients use the site to find me. I am going to have to remove the contact links so I dont miss one.

E-Mail Transport Method PHP
E-Mail Linefeeds LF
Use MIME HTML When Sending Emails false
Send E-Mails true
Verify E-Mail Addresses Through DNS false
Email Archiving Active? false
E-Mail Friendly-Errors false
Email Address (Displayed to Contact you)[email protected]
Email Address (sent FROM) [email protected]
Emails must send from known domain? Yes
Email Admin Format? TEXT
Send Copy of Order Confirmation Emails<[email protected].>
Audience-Select Count Display true
SMTP Email Account Mailbox [email protected]
SMTP Email Account Password ****
SMTP Email Mail Host smtp2.servage.net
SMTP Email Mail Server Port 25 [/FONT]

[IDW]

scobbydoo is a fake email account. Thanks Linda

[IDW]

Host 2nd response

Hello Ian,

We didn't change anything. Please check again.

Thank you!

Kind regards,
Sam, Servage Hosting

[Chuckl]

Ian,
Try changing your email transport method to SMTP and see if that helps.

Your hosts response is a little misleading, since they are saying that their mail servers are running fine. Yes they are, but they are not accepting mail from your website.
It may be that in the normal course of updating packages on their server, something has kicked in a higher default security level, and it now won't accept PHP script generated emails.

Chuck

[DrByte]

Another test you might try will confirm whether or not your PHP setup on the server is configured to use the "PHP" email-transport-method:

1. Grab the /zc_install/techsupp.php file from the master Zen Cart fileset.
2. Edit the file and insert an email address where shown on the first 3 lines. (recommend NOT using a "free" email address).
3. Save the file and upload it to your webserver (don't need to use the zc_install folder ... just put it in the same folder as your index.php and ipn_main_handler.php, typically in public_html)
4. Now access the file using your browser http://my_site.com/techsupp.php
5. Follow the prompts to send an email message. It will go to the address you entered into the file before uploading.

Do you get the email?