HTTP 500 on secure pages? FASTHOSTS hosting

**EFEET** · 15 Mar 2007, 04:19 PM

I hope someone can shed some light on where to look for answer to this problem.

I am using Windows and have installed Zen Cart successfully and works perfectly without security, but as soon as I enable my shared SSL, I get the HTTP 500 Internal Server Error. This error is the only one I am getting, but its on all secure operations,eg. log in, checkout.

My secure URL's are correct, are there any common issues with Zen Cart running on a Windows SSL service, I should be aware of.

Would write permissions be an issue?

Many Thanks or any help in advance.

**Ajeh** · 15 Mar 2007, 04:22 PM

Perhaps you could post your file:
/includes/configure.php

from the server, without your username and password ... and we can try to see what is up ...

**EFEET** · 15 Mar 2007, 04:29 PM

Thanks for your quick reply. Please find my /includes/configure.php below.

// Define the webserver and path parameters
// HTTP_SERVER is your Main webserver: eg, http://www.yourdomain.com
// HTTPS_SERVER is your Secure webserver: eg, https://www.yourdomain.com
define('HTTP_SERVER', 'http://www.elitefeetrunning.co.uk');
define('HTTPS_SERVER', 'https://vault2.secured-url.com/hannah');
// Use secure webserver for checkout procedure?
define('ENABLE_SSL', 'true');
// NOTE: be sure to leave the trailing '/' at the end of these lines if you make changes!
// * DIR_WS_* = Webserver directories (virtual/URL)
// these paths are relative to top of your webspace ... (ie: under the public_html or httpdocs folder)
define('DIR_WS_CATALOG', '/');
define('DIR_WS_HTTPS_CATALOG', 'https://vault2.secured-url.com/hannah');
define('DIR_WS_IMAGES', 'images/');
define('DIR_WS_INCLUDES', 'includes/');
define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');
define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');
define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');
define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');
define('DIR_WS_DOWNLOAD_PUBLIC', DIR_WS_CATALOG . 'pub/');
define('DIR_WS_TEMPLATES', DIR_WS_INCLUDES . 'templates/');
define('DIR_WS_PHPBB', '/');
// * DIR_FS_* = Filesystem directories (local/physical)
//the following path is a COMPLETE path to your Zen Cart files. eg: /var/www/vhost/accountname/public_html/store/
define('DIR_FS_CATALOG', '//nas34ent/domains/e/elitefeetrunning.co.uk/user/htdocs/');
define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . 'download/');
define('DIR_FS_DOWNLOAD_PUBLIC', DIR_FS_CATALOG . 'pub/');
define('DIR_WS_UPLOADS', DIR_WS_IMAGES . 'uploads/');
define('DIR_FS_UPLOADS', DIR_FS_CATALOG . DIR_WS_UPLOADS);
define('DIR_FS_EMAIL_TEMPLATES', DIR_FS_CATALOG . 'email/');

Many Thanks for your help.

**Ajeh** · 15 Mar 2007, 04:32 PM

Well ... for starters:

define('DIR_WS_CATALOG', '/');
define('DIR_WS_HTTPS_CATALOG', 'https://vault2.secured-url.com/hannah');

Should be:

define('DIR_WS_CATALOG', '/');
define('DIR_WS_HTTPS_CATALOG', '/');

Assuming that your Catalog is in the root of your site ...

**EFEET** · 15 Mar 2007, 04:48 PM

Thanks for pointing that out, I have changed that one and I still get the same error.

Does anything else stand out in my configure.php as being incorrect?

Thank you.

**EFEET** · 16 Mar 2007, 11:42 AM

Just wanted to leave some more information regarding my problem and whether this helps with the resolution.
My host is Fasthost, do they usually work ok with Zen Cart?

**Ajeh** · 17 Mar 2007, 05:12 PM

What does your hosting site say about this issue?

Are you able to load a test.html to your main directory and reach it with:
https://vault2.secured-url.com/hannah/test.html

Are you able to reach it with:
http://www.elitefeetrunning.co.uk/test.html

If you cannot reach it with the secure URL then there is something wrong with your site's setup for secure pages or that is not your secure URL ...

**Ajeh** · 17 Mar 2007, 05:15 PM

For the test.html make the content:

<html>
<body>
Hello world via html
</body>
</html>

Then try a file called test.php with the content:

PHP Code:


<?php

echo 'Hello World via php';

?>

And test the php file with:
https://vault2.secured-url.com/hannah/test.php

Then are you able to reach it with:
http://www.elitefeetrunning.co.uk/test.php

**EFEET** · 19 Mar 2007, 05:27 PM

Thank you ever so much for your reply, I have done what you suggested and I am able to reach both:

And test the php file with:
https://vault2.secured-url.com/hannah/test.php

Then are you able to reach it with:
http://www.elitefeetrunning.co.uk/test.php

Can I just check on what the content should be in the SSL folder it seems this is the problem now.
When I go to a secure page I am being directed to /zc_install/index.php

This is now getting a little confusing. Why isn't the SSL selecting the correct pages?

Thanks in advance for any help.

**Ajeh** · 19 Mar 2007, 06:26 PM

Either you have to manually maintain 2 directories, one for non-secure and one for secure pages ...

Or, your site is not setup correctly ...

Contact your hosting site and ask why your secure pages cannot see the same files that your non-secure pages can ...

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