Linkpoint error - cannot connect

[sammybotz]

Upon checkout I receive this error message in live production mode for one dollar:

We apologize for the inconvenience, but we are presently unable to contact the Credit Card company for authorization. Please contact the Store Owner for payment alternatives.

Can someone please give me a hint where to start. I lease a small linux server and I opened TCP_IN to 1129 and TCP_OUT to 1129 in my kiss firewall and restarted it.

In the zencart admin section when I go to tools, server/version info, I see the below text about curl:
CURL support enabled CURL Information libcurl/7.15.3 OpenSSL/0.9.7a zlib/1.1.4
Anybody know how I can begin to troubleshoot this problem?

Thank you

[DrByte]

'We apologize for the inconvenience, but we are presently unable to contact the Credit Card company for authorization. Please contact the Store Owner for payment alternatives.'
the above error can occur as a result of:
- port 1129 not open for bidirectional communication
- CURL access requires a proxy server configuration (esp GoDaddy etc)
- CURL is not installed or not functioning
- incorrect or invalid or "no" .PEM file found in modules/payment/linkpoint_api folder
- In general it means that there was no valid connection made to the gateway... it was stopped before it got outside your server

[sammybotz]

I opened port 1129 in my kiss firewall for tcp_in and out. Is there anything else I have to do to allow port 1129 to be bidirectional?

Or possibly allow port 1129 in the curl files somehow?

I know curl is installed and compiled into php properly via a php info page.


Thank you very much

[sammybotz]

Looks like I got the wrong download for linkpoint. I have no URL space or debug option.

Can you please give me the link for the correct linkpoint contribution?

The one I have now is:
http://www.zen-cart.com/index.php?ma...roducts_id=179


Thank you very much for all your help.

[sammybotz]

Communications Check Mode
Do not enable this unless asked to by tech support. This advanced programmer testing mode will display large amounts of communication information on your checkout pages, and will prevent successful checkouts.

Thank you

[DrByte]

Looks like I got the wrong download for linkpoint. I have no URL space or debug option.

Can you please give me the link for the correct linkpoint contribution?

The one I have now is:
http://www.zen-cart.com/index.php?ma...roducts_id=179


Thank you very much for all your help.

The downloadable contribution is not the latest code.

The latest version with usable debug support is built-in to v1.3.7, and is not published as a separate contribution.

[swguy]

Sammy, the way to move forward might be for you to just install a scratch 1.3.7 cart with the demo products just for the purposes of debugging this problem. Then once you know LinkPoint works with 1.3.7, all you'll need to do is the upgrade from your current version and you'll be done.

[sammybotz]

i deleted the contribution and put back the original 1.3.7. files i had initially since i am using 1.3.7

below is the error message:

server responds: unable to use client certificate (no key found or wrong pass phrase?) ErrNo:58 server responds: FAILURECould not connect.
Warning: Cannot modify header information - headers already sent by (output started at /home/XXXXXXXX/public_html/zencart/includes/modules/payment/linkpoint_api/class.linkpoint_api.php:178) in /home/XXXXXXXX/public_html/zencart/includes/functions/functions_general.php on line 44


Thank you

[Merlinpa1969]

you need to uninstall the modules from the admin section
then you need to re-upload the entire includes/modules folder
from a fresh 1.3.7

[sammybotz]

i uninstalled the linkpoint module via the admin section. i removed the entire /includes/modules folder via ftp. i uploaded a new one and installed the module via the admin section. i tried it and got this error:

server responds: unable to use client certificate (no key found or wrong pass phrase?) ErrNo:58 server responds: FAILURECould not connect.
Warning: Cannot modify header information - headers already sent by (output started at /home/XXXXXXXX/public_html/zencart/includes/modules/payment/linkpoint_api/class.linkpoint_api.php:178) in /home/XXXXXXXX/public_html/zencart/includes/functions/functions_general.php on line 44


thank you