Database or template issue?

[steve4820]

Our forum suddenly (today) was unable to load the main template -- i.e., it came up with no formatting, like with no html. SiteGround support changed something unspecified (couldn't get them to tell me what it was) and the template loaded but without any of the template overrides in place, so it looked like the unmodified thing you get when first installing 1.3.x. We use overrides in "our site" folders with a custom css file, which has been working just fine for months.

I uploaded new files and now get this error. I have no idea why?

"Fatal error: Call to a member function sql_cache_exists() on a non-object in /home/metalboa/public_html/ZenCart/includes/classes/db/mysql/query_factory.php on line 105"

Can anyone give me a clue? We're current with 1.3.7, and the updated store was working fine before this.

[steve4820]

BTW, this is the line in query_factory.php the error is referring to:

if ( $zf_cache AND $zc_cache->sql_cache_exists($zf_sql) AND !$zc_cache->sql_cache_is_expired($zf_sql, $zf_cachetime) ) {

Store is down -- any help appreciated.

Thanks

[DrByte]

Need to narrow down "where" this is coming from ...
1. where on the screen is the error appearing?
2. can you post a copy of View Source from the browser?
3. what mods are installed on your site?
4. if you switch to Classic template, do the problems remain?
5. what is your PHP version? (see Admin->Version Info)
6. what is your MySQL version?

[steve4820]

The error message appears at the top of the screen, which is otherwise blank.

View source gives exactly the same, with some added html codes.

Mods: cc_accept v1.2, first_last_name_required, better categories, about_us_page 1.3, paypal wwp update Mar 20.

Switching templates has no effect.

ZenCart 1.3.7
PHP 5.0.5
MySQL 4.1.21

Thanks,
Steve

[steve4820]

Re the previous, the site is now working after having been completely restored from a backup. No idea why it began malfunctioning, although I'm a bit suspicious that an event occurred on our webhost's shared server that may have resulted in files being corrupted. But, as I say, that's only a guess.

[steve4820]

And a belated thank you for your help.
S

[sopretty]

Yes:

the site is now working after having been completely restored from a backup

Sadly, my backups went missing in all of this. I had installed the back up contribution and used it all the time but it has vanished. Of course, I only had it in the Admin, I have never downloaded any of them to my pc. Let that be a lesson to everyone - backup backup backup... and save to somewhere other than just the Admin lest your host undo all your good intentions.