Shipping setup problem

[AngelT]

I am confused ...

You say you installed v1.3.7 ... but I am seeing this:
Zen Cart 1.2.7
Database Patch Level: 1.2.7

Are your two configure.php files using the same directories and database information?

Be sure to check the files on the server:
/includes/configure.php
/admin/includes/configure.php

===============================================

Hello Linda,

I do not know if you read the e-mai lI sent you after the above questions. But it does not matter a this time. I already restore the data base to run the update againg. Currently I am not having the error anymore because configure.php is pointing to mysql4. Then my question is the following:

Do I have to update both configure.php files before upgrading or after upgrading to the new Zen Cart? By the way! I took a look to Tools/Server Info and it still pointing to Zen Cart 1.2.7 and Database Patch Level: 1.3.7.

Please get back to me with your answer so maybe this time I can get the upgrade working fine!

Regards,

Radhames Lopez

[Ajeh]

I would backup both the database and the site and make a new directory:
/new_shop

Load a copy of your site there and make a new database for v137 and load a copy of your Live Database in there ...

Then edit the 2 configure.php files to use the new path to:
/new_shop

And the new database
v137

or whatever the name is ...

Then practice upgrades ...

There are several posts on
/new_shop

with various levels of detail to help break this down that would be of help to read that have been posted over the last few months ...

[AngelT]

I would backup both the database and the site and make a new directory:
/new_shop

Load a copy of your site there and make a new database for v137 and load a copy of your Live Database in there ...

Then edit the 2 configure.php files to use the new path to:
/new_shop

And the new database
v137

or whatever the name is ...

Then practice upgrades ...

There are several posts on
/new_shop

with various levels of detail to help break this down that would be of help to read that have been posted over the last few months ...

===================================================

Hi Linda,

Thank you very much for all your helps...

Currently I am working on that the way you have suggested because I have tried so many different way and always get the same point: Zen Cart level 1.27 and database patch 1.3.7. So let me see what I get next following your suggestions. I am doing every thing from scratch: New database, new website, new download of the Zen Cart v1.37...

I need your help on the next matter just to make sure I am doing it right:
a) Do you think the admin/includes/configure.php should be pointing to mysql.catalog.com and the includes/configure.php to the host where the database exist? or Do you considere they should be both pointing to the hots where the database exist?

b) Do I have to practice the update separately for each level or can I select all levels from the update page to upgrade all of them at the same time? Please also let me how the upgrade process run internally if it is possible to you.

c) Do I have to run any particular process to upgrade the Zen Cart version or is it updated at the same time the database update takes place?

d) I have created a directory in the host to upload the new v1.3.7. I have been running zc_install (with upgrade option) directly from this directory. Do you think I need to do anything else, beside updadeting the two configure.php files, to have a succesful upgrade? Do I have to update also this two files in this new directory?

I will have every thing prepare to run, but before I will wait for your reply to my questions so I make sure I am doing right! I need to get this done ASAP!!!

I really appreciate your help...

Best Regards,

Radhames Lopez

[AngelT]

===================================================

Hi Linda,

Thank you very much for all your helps...

Currently I am working on that the way you have suggested because I have tried so many different way and always get the same point: Zen Cart level 1.27 and database patch 1.3.7. So let me see what I get next following your suggestions. I am doing every thing from scratch: New database, new website, new download of the Zen Cart v1.37...

I need your help on the next matter just to make sure I am doing it right:
a) Do you think the admin/includes/configure.php should be pointing to mysql.catalog.com and the includes/configure.php to the host where the database exist? or Do you considere they should be both pointing to the hots where the database exist?

b) Do I have to practice the update separately for each level or can I select all levels from the update page to upgrade all of them at the same time? Please also let me how the upgrade process run internally if it is possible to you.

c) Do I have to run any particular process to upgrade the Zen Cart version or is it updated at the same time the database update takes place?

d) I have created a directory in the host to upload the new v1.3.7. I have been running zc_install (with upgrade option) directly from this directory. Do you think I need to do anything else, beside updadeting the two configure.php files, to have a succesful upgrade? Do I have to update also this two files in this new directory?

I will have every thing prepare to run, but before I will wait for your reply to my questions so I make sure I am doing right! I need to get this done ASAP!!!

I really appreciate your help...

Best Regards,

Radhames Lopez

===============================================

Linda,

This e-mail is added to the above one. Please answer both of them. I need your reply to continue the upgrade.

a) There is a Zen Cart patch wich name is "zen-cart-v1.3.7-xss-patch.zip". Do I have to run it after the upgrade or all together with v1.3.7

Again thank you very much,

Radhames Lopez

[AngelT]

I would backup both the database and the site and make a new directory:
/new_shop

Load a copy of your site there and make a new database for v137 and load a copy of your Live Database in there ...

Then edit the 2 configure.php files to use the new path to:
/new_shop

And the new database
v137

or whatever the name is ...

Then practice upgrades ...

There are several posts on
/new_shop

with various levels of detail to help break this down that would be of help to read that have been posted over the last few months ...

==================================================

Hello Linda,

I did exactly the way you describe above. Now I can see the new admin and the info on Tools/Server Info is Zen Car 1.3.7 and Database Patch 1.3.7. When I select "Online Catalog" what I receive is the page with thw wornning messages after the upgrade (Change the two configure.php files security, rename the zc_install folder ...) and the Welcome Page. It show the Categories and Products but the page surface is all blank and not boxes over it. So it is seem like when you are writing a text in world. Any way when I select a product an error message is display on other page which is "Sorry: 404 error : Page not found and it is a windows from my host. (It is supouse to open a Zen Cart windows to show the selected product information.

So do you think it may be a setting problems in Zen Cart? Do I need to change any other program(s) beside the two configure.php?

Thank you and Best Regards,

Radhames Lopez

[Ajeh]

Sounds like you do not have a good upload of your files ...

You might try reloading the files via FTP again ...

[AngelT]

Sounds like you do not have a good upload of your files ...

You might try reloading the files via FTP again ...

===================================================

I am checking on that! All database tables look fine.

What I can see is that in the program which manage the catalog's main page the linking are wrong. Every thing is failling execept the Home button. Even the Zen Cart logo is not showing up. I figured this out right clicking on one of the button or picture and then selecting property.

I am trying to figure out using the all vesion but I have two problems:
a) The structure of the program is totally differet from 1.2.7 to 1.3.7
b) I do not know the location of the program managing all the items (buttons) on the main page. The page link show on the page is http://www.mydomain.com/shop_137/index.php?main_page=; so where are the set of programs that this index.php is controlling to manage all the main page functions?

Could you please help me on this issue?

Best Regards,

Radhames

[AngelT]

According my latters investigations I think that maybe the program is not getting the pointing to the new directory shop_137. Here an example: http://www.mydomain.com/includes/lan...ages/aflag.gif when it is supouse to be http://www.mydomain.com/shop_137/inc...ages/aflag.gif (This display the current currency's flag) - The flag is not being displayed.

What do you think? If this is the case how can I fix that?

Thank you,

Radhames

[AngelT]

According my latters investigations I think that maybe the program is not getting the pointing to the new directory shop_137. Here an example: http://www.mydomain.com/includes/lan...ages/aflag.gif when it is supouse to be http://www.mydomain.com/shop_137/inc...ages/aflag.gif (This display the current currency's flag) - The flag is not being displayed.

What do you think? If this is the case how can I fix that?

Thank you,

Radhames

===================================================
Hi Linda,

Please read the last two e-mail on top of this one so you can see what I have been working on...

I did your recomendation: Drop all the database tables, realoaded a fresh copy from the backup, re-run the upgrade process and the problem continue the same. This is the information that can be read on Tools/Server Info:

Zen Cart 1.3.7
Database Patch Level: 1.3.7
v1.3.6 [2007-06-08 17:38:48] (Version Update 1.3.5->1.3.6)
v1.3.5 [2007-06-08 17:38:48] (Version Update 1.3.0.2->1.3.5)
v1.3.0.2 [2007-06-08 17:38:45] (Version Update 1.3.0.1->1.3.0.2)
v1.3.0.1 [2007-06-08 17:38:45] (Version Update 1.3.0->1.3.0.1)
v1.3.0 [2007-06-08 17:38:45] (Version Update 1.2.7->1.3.0)
v1.2.7 [2006-02-16 21:31:37] (Fresh Installation)

Even when I hit the Zen Cart logo is geting the same error.....

What do you think I could do to get this working?

Thank you,

Radhames

[AngelT]

===================================================
Hi Linda,

Please read the last two e-mail on top of this one so you can see what I have been working on...

I did your recomendation: Drop all the database tables, realoaded a fresh copy from the backup, re-run the upgrade process and the problem continue the same. This is the information that can be read on Tools/Server Info:

Zen Cart 1.3.7
Database Patch Level: 1.3.7
v1.3.6 [2007-06-08 17:38:48] (Version Update 1.3.5->1.3.6)
v1.3.5 [2007-06-08 17:38:48] (Version Update 1.3.0.2->1.3.5)
v1.3.0.2 [2007-06-08 17:38:45] (Version Update 1.3.0.1->1.3.0.2)
v1.3.0.1 [2007-06-08 17:38:45] (Version Update 1.3.0->1.3.0.1)
v1.3.0 [2007-06-08 17:38:45] (Version Update 1.2.7->1.3.0)
v1.2.7 [2006-02-16 21:31:37] (Fresh Installation)

Even when I hit the Zen Cart logo is geting the same error.....

What do you think I could do to get this working?

Thank you,

Radhames

==================================================

Hi Linda,

Thank you very much for all you help. I found the problem. As I thought It was a configuration problem.

Now the problem is that the products image is not showing up for any product. I have been looking around but not success until now. Do you have an idea why it could happen? I have products with not image which are Ok (they are set to NONE), but most of the products have images.

Please give me an idea about it.

Best Regards,

Radhames