Store - FATAL ERROR?

[sopretty]

Do you use SiteGround as a host by any chance? Two of my clients sites with 1.3.7 are toast right now (a third uses Zen 1.2.7 and I see no issues) with the same problem.

The site at first was displaying an error like the one ehdesign described and, when I looked at the generated source code, it wasn't calling up any template at all. I opened a ticket with SiteGround and they "applied a patch that fixed your problem" - no, not fixed. Now, instead of the site not displaying any template, it displays the default template. In the Admin, I am able to change it to the classic template but, even though it is still a choice in the Admin, it will not display the custom template.

This thread discusses the same problem and they were able to fix it by restoring the site with a backup. I would love to do the same but the backup contribution I added to both sites has vanished as well.
http://www.zen-cart.com/forum/showthread.php?t=62146


All the custom template files appear to be intact. I even uploaded my copy from my pc to the site, one that should have no files corrupted but it did not fix the problem.

I checked the files and I *think* the applied the 'patch' to the includes/classes/template_func.php file. I think it might be lines 27-54 that were altered as they are different from my original Zen install of 1.3.7:

<?php
/**
 * template_func Class.
 *
 * @package classes
 * @copyright Copyright 2003-2006 Zen Cart Development Team
 * @license http://www.zen-cart.com/license/2_0.txt GNU Public License V2.0
 * @version $Id: template_func.php 4580 2006-09-21 20:47:18Z wilt $
 */
if (!defined('IS_ADMIN_FLAG')) {
  die('Illegal Access');
}
/**
 * template_func Class.
 * This class is used to for template-override calculations
 *
 * @package classes
 */
class template_func extends base {

  function template_func($template_dir = 'default') {
    $this->info  = array();
  }

  function get_template_part($page_directory, $template_part, $file_extension = '.php') {
    $directory_array = array();
#    if ($dir = @dir($page_directory)) {
#      while ($file = $dir->read()) {
#        if (!is_dir($page_directory . $file)) {
#          if (substr($file, strrpos($file, '.')) == $file_extension && preg_match($template_part, $file)) {
#            $directory_array[] = $file;
#          }
#        }
#      }
#
#      sort($directory_array);
#      $dir->close();
#    }

$fileta = shell_exec("ls -1A $page_directory");
   $fileta = ereg_replace("[\r|\n]", ' ', $fileta);
   $fileta_be = explode(" ", $fileta);
   foreach ($fileta_be as $fileto) {
           if (substr($fileto, strrpos($fileto, '.')) == $file_extension && preg_match($template_part, $fileto)) {
                   $directory_array[] = $fileto;
           }
   }
   sort($directory_array);

    return $directory_array;
  }

  function get_template_dir($template_code, $current_template, $current_page, $template_dir, $debug=false) {
    //	echo 'template_default/' . $template_dir . '=' . $template_code;
    if ($this->file_exists($current_template . $current_page, $template_code)) {
      return $current_template . $current_page . '/';
    } elseif ($this->file_exists(DIR_WS_TEMPLATES . 'template_default/' . $current_page, ereg_replace('/', '', $template_code), $debug)) {
      return DIR_WS_TEMPLATES . 'template_default/' . $current_page;
    } elseif ($this->file_exists($current_template . $template_dir, ereg_replace('/', '', $template_code), $debug)) {
      return $current_template . $template_dir;
    } else {
      return DIR_WS_TEMPLATES . 'template_default/' . $template_dir;
      //        return $current_template . $template_dir;
    }
  }
  function file_exists($file_dir, $file_pattern, $debug=false) {
    $file_found = false;
    $file_pattern = '/'.str_replace("/", "\/", $file_pattern).'$/';
    if ($mydir = @dir($file_dir)) {
      while ($file = $mydir->read()) {
        if (preg_match($file_pattern, $file)) {
          $file_found = true;
          break;
        }
      }
    }
    return $file_found;
  }
}
?>

But as I said, this only makes the default display. Not sure what to do (short of switching hosts). Any thoughts?

[zas]

Do you use SiteGround as a host by any chance? Two of my clients sites with 1.3.7 are toast right now (a third uses Zen 1.2.7 and I see no issues) with the same problem.

This thread discusses the same problem and they were able to fix it by restoring the site with a backup. I would love to do the same but the backup contribution I added to both sites has vanished as well.
http://www.zen-cart.com/forum/showthread.php?t=62146

yep, siteground here and they haven't helped at all, just offered me to pay $40 for them to restore
oh, I'm using 1.3 version, so yep, due to upgrade

I'm reloading from my last backup all my files etc and am hoping that backup mysql will magically reappear with it so I can restore my database

I was due for a upgrade, so if none of this fixes it I will start from scratch (insert sarcasm)
I'm thinking of changing hosts, they are useless

[sopretty]

yep, siteground here and they haven't helped at all, just offered me to pay $40 for them to restore
oh, I'm using 1.3 version, so yep, due to upgrade

I'm reloading from my last backup all my files etc and am hoping that backup mysql will magically reappear with it so I can restore my database

I was due for a upgrade, so if none of this fixes it I will start from scratch (insert sarcasm)
I'm thinking of changing hosts, they are useless

That's spectacular. They recommended I look here or try Google! Not the support guy's fault, I'm sure he did the best he could but come on. I emailed them again about an hour ago demanding they fix what the messed up. I wonder when I'll get my $40 offer... ;)

As much as I HATE switching hosts (never seems to go smooth), I'm urging my clients to switch to Camelot as it seems to be the only Zen host I haven't heard anything bad about and recall having a very good interaction with Merlin in the past.

Fun fun.

[sopretty]

Well, tried uploading a second custom template but that didn't work either.

Since the classic template displays, I tried applying customizations to it to see if that would work as a temporary fix but if you so much as add an empty folder to the classic directory, the site displays the default template.

Does anyone know what SiteGround could have done to make this happen and seemingly be impossible to fix?