My fight with TemplateMonster

[bahiakey]

Hello All

I bought a very expensive template a year ago that I had not used. I tried to install it in my cart but it would not work with 1.3 zen cart new version. What I did was that I reinstalled 1.2 and I was able to upload you can see it at :www.usbrokerscloset.com. Now.. I cannot get in the admin panel at all.
After installing version 1.2 it will not let me login with the admin UN and PW and it wont email it to us either. I've dropped the admin table in the mySQL database and edited the admin table according to suggestions in their support forums but it still willl not work. There is no phone nunber that I can find in the Zen Page to talkl with someone live, I need to get my cart going... Please help if you can.

Thank you.

Ana.

PS; Please copy reply to: [FONT=Tahoma]designersuzy######################[/FONT]

[Ajeh]

Afraid that looks like an osC site rather than a Zen Cart site ...

[bahiakey]

Ajeh, all carts look the same as they are handle by the same team. They are a maffia and they are selling old version templates, that is why no one can get into the admin section. They do not tell people because they do not talk nor answer phone calls. They just ring the cash register! Their bank has almost $400.00 from my side, letting me believe that is me who does not know anything about templates. Boy I have learned a lot in these 3 weeks batteling with Monster Template and his affiliates! Where you aware of it?????

ana

[bahiakey]

This is a email letter I want all of you to read, see what is happening with Monster Template and all his affiliates. Do not think that your admins section is not working for any other reason that : THE TEMPLATES THEY ARE SELLING EVERYBODY ON THE WEB ARE OLD VERSION PHP/MYSQL's, and they want you to Downgrade in order to sell you their templates!!!!!!!!


Dear Mr. Paul Krakowksy:



I need your help please! . This is a copy email I am sending you about a critical issue with one of your sales people and believe is one of your partner companies, for my wife talked to a person by the name of Scott who said he was the owner.

This email has also been sent to: your desk support team: Christ Diaz. Please forward this matter to the person in charge and please get back to me with your findings.



Thank you,



Carlos M. Barrios



……………………………………………………………………………………………………



Reply-To: [email protected] (www.snerdy.com)





According to Tech Support from Monster Template Desk Support Team on ticket item OIP-314543,



Template for Os Commerce 2.2 with # 9794 - Is for the old software version PHP4 / MySQL4, - not the current hosting versions.



The current software version offered now by all hosting companies including my hosting company is:



MySQL version: 4.1.10

PHP Version 5.2.0



This template # 9794 is not working because of this reason, and I think you have to know about this if you are in this business. My wife was never told on the phone that this template was an older version, and she purchased believing the person whom she spoke on the phone before buying the template and told her all your templates were ready to go, - talked to a person by the name of Scott in GA, then in Texas handling problems, in turned, she was told to find a “Mechanic”…well she did, and the Mechanic told her what you read above. Mr. Scott from www.snerdy.com never told my wife about the templates being an older version than current hosting companies.



I want a refund Or A template compatible to my hosting company version. I am not going to downgrade hosting current versions and I am sure not going to give away $140.00. All Monster Templates are old versions or Software Version 4, as per software specifications, never explained to my wife.



Your critical attention to this matter is very important, for there is BBB available as well as and other avenues to recuperate my money or exchange of templates with current PHP and MySQL versions, in which case I would not like to have to proceed, just resolve this issue once and for all with you.



You can contact me direct on this matter ASAP



Carlos M. Barrios

786-287-7169



---------------------------------------------------------------------------------





Your receipt







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From: "ChronoPay.com Customer Support" <[email protected]>



Date: April 8, 2007 1:11:01 AM EDT





Subject: CHRONOPAY.COM TRANSACTION RECEIPT



Reply-To: [email protected]















Dear MARTA PEREZ BARRIOS!







We appreciate your purchase from Template-help.com







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Website Name: Template-help.com



Order ID: 8955791



Customer ID: 000277-000479944



Cardholder name: MARTA PEREZ BARRIOS

Credit card number: 4828 XXXX

Charged sum: USD 140.00

Purchase Date and Time: 04/08/2007 01:10





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[bahiakey]

Wow.. you all.... I forgot to tell you that while talking with Mr. Scott from www.snerdy.com on the phone... he had the nerves to tell me that HE WAS NOT GOING TO GIVE A REFUND BECAUSE I WAS OWNER OF AN INTANGIBLE ITEM...

Also, that He sells templates by the hour and he sells Parts like when you go get a part for your car. He cannot recommend anybody because he is having problems, jus go to a website for Web Developers and find myself a mechanic and pay him to fix my problem!

Little that he knows that besides the Mechanichs from Monster Template, I have a family member that is a Web Developer/Designer for Yahoo.com, so I do not have to go to no directory!!

In the meantime, he is drinking wine and bear with my $140.00 for the second Template I bought thinking my frist Zen Template for $150.00 I had purchased by mistake.

The problem here is that they are a Maffia, and KNOW, THEY KNOW what they have in the web, and they do not explain or get the phone and talk to customers, then they blame us with incompatability of experience on templates and so on.... IT IS A SCAM AND A TRICK THEY ARE PLAYING WITH PEOPLE.

All of you that think that you are doing something wrong with your Carts and Templates...IT IS NOT YOUR FAULT!!!!!, Monster Template and his affiliates KNOW IS NOT YOUR FAULT, BUT THEY DO NOT TELL, BECAUSE IF THEY DO, their Cash Register DOES NOT RING!

Hope all you New Customer be aware of what is going on.

I will keep you posted if they refunded my money or exchanged the template.

Regards,

Ana.

[bahiakey]

I want to Thank the person who wrote the title of this Thead with the name: "My fight with Monster Template", because it was not me, though I was looking to post a new Thread and for some reason I did not have access. So if it was you Ajeh Thank you and Than You if it was not Ajeh.

I am going to quote here something I said in one of my previous post replies and this is for all America to meditate on, because Monster Template does not talk to you on the phone because we can hardly undertand their spoken english, they do not have conversational english at all, so America listen well....

" America, are we feeding the ones that brought your NY Towers down?... and perished so many innocent brothers and systers??...... America....Shame on You!!

Ana

[bahiakey]

For all of you, I am copying to all a conversation I had this morning with the OnLine Help Chatroom from Monster Template. You can see that LEE is me because they already know me, and they do not answer my ring to them if they see my name calling them.

Please read and see that the last question is: NO ANSWER, SILENCE, TOTAL SILENCE!!!! until I got bored of waiting and had but no other choice to hang up.

[FONT=Tahoma]00:39:33[/FONT][FONT=Tahoma] Simon [/FONT][FONT=Tahoma]Hello, lee. How can I help you?[/FONT]
[FONT=Tahoma]00:39:49[/FONT][FONT=Tahoma] lee [/FONT][FONT=Tahoma]hello Simon[/FONT]
[FONT=Tahoma]00:40:05[/FONT][FONT=Tahoma] Simon [/FONT][FONT=Tahoma]hi[/FONT]
[FONT=Tahoma]00:40:05[/FONT][FONT=Tahoma] Simon [/FONT][FONT=Tahoma]How can I help you?[/FONT]
[FONT=Tahoma]00:40:39[/FONT][FONT=Tahoma] lee [/FONT][FONT=Tahoma]do you sell templates php 5 mysql 5 on your web site? I have been looking and I cannot find them[/FONT]
[FONT=Tahoma]00:42:12[/FONT][FONT=Tahoma] Simon [/FONT][FONT=Tahoma]What kind of a template ? [/FONT]
[FONT=Tahoma]00:42:44[/FONT][FONT=Tahoma] lee [/FONT][FONT=Tahoma]shopping cart for php 5 mysql 5[/FONT]
[FONT=Tahoma]00:46:21[/FONT][FONT=Tahoma] Simon [/FONT][FONT=Tahoma]Please, hold on. Let me check it, please...[/FONT]
[FONT=Tahoma]00:46:32[/FONT][FONT=Tahoma] lee [/FONT][FONT=Tahoma]ok[/FONT]
[FONT=Tahoma]00:48:23[/FONT][FONT=Tahoma] Simon [/FONT][FONT=Tahoma]Try ZenCart templates [/FONT]
[FONT=Tahoma]00:48:46[/FONT][FONT=Tahoma] lee [/FONT][FONT=Tahoma]are they php5 mysql 5?[/FONT]
[FONT=Tahoma]00:50:16[/FONT][FONT=Tahoma] Simon [/FONT][FONT=Tahoma]Yes [/FONT]
[FONT=Tahoma]00:51:04[/FONT][FONT=Tahoma] lee [/FONT][FONT=Tahoma]Creloaded do not come in php5 and mysql5?[/FONT]
[FONT=Tahoma]00:51:52[/FONT][FONT=Tahoma] Simon [/FONT][FONT=Tahoma]NO [/FONT]
[FONT=Tahoma]00:52:06[/FONT][FONT=Tahoma] Simon [/FONT][FONT=Tahoma]you should use php4 and mysql4[/FONT]
[FONT=Tahoma]00:52:21[/FONT][FONT=Tahoma] lee [/FONT][FONT=Tahoma]why?[/FONT]
[FONT=Tahoma]00:53:18[/FONT][FONT=Tahoma] Simon [/FONT][FONT=Tahoma]It's the template base [/FONT]
[FONT=Tahoma]00:53:56[/FONT][FONT=Tahoma] lee [/FONT][FONT=Tahoma]yes, but all the hosting companies have upgraded versions [/FONT]
[FONT=Tahoma]00:54:33[/FONT][FONT=Tahoma] Simon [/FONT][FONT=Tahoma]Please check the SOFTWARE REQUIRED box on the right of the template preview page.[/FONT]
[FONT=Tahoma]00:55:50[/FONT][FONT=Tahoma] lee [/FONT][FONT=Tahoma]please answer me the question.,, do not send me to check software[/FONT]
[FONT=Tahoma]00:56:05[/FONT][FONT=Tahoma] lee [/FONT][FONT=Tahoma]all the hosting companies have upgraded versions [/FONT]
[FONT=Tahoma]00:58:27[/FONT][FONT=Tahoma] Simon [/FONT][FONT=Tahoma]But it's difficult to update the template[/FONT]
[FONT=Tahoma]00:59:02[/FONT][FONT=Tahoma] lee [/FONT][FONT=Tahoma]so what is going to happen with new hosting versions and old template versions?[/FONT]
[FONT=Tahoma]01:01:49[/FONT][FONT=Tahoma] Simon [/FONT][FONT=Tahoma]They are not fully compatible[/FONT]
[FONT=Tahoma]01:03:08[/FONT][FONT=Tahoma] lee [/FONT][FONT=Tahoma]I know they are not fully compatible Simon, that I know. My question to you is: What is going to happen with the hosting company selling php5 and mysql5 when the templates you sell are not compatible?[/FONT]
[FONT=Tahoma]01:04:54[/FONT][FONT=Tahoma] lee [/FONT][FONT=Tahoma]I know already that your templates are not compatible anymore with the hosting companies being more advance than your templates[/FONT]
[FONT=Tahoma]01:05:13[/FONT][FONT=Tahoma] Simon [/FONT][FONT=Tahoma]How can I help you?[/FONT]
[FONT=Tahoma]01:05:34[/FONT][FONT=Tahoma] lee [/FONT][FONT=Tahoma]do you think you can help me?[/FONT]
[FONT=Tahoma]01:06:36[/FONT][FONT=Tahoma] lee [/FONT][FONT=Tahoma]How can you help me?[/FONT]
[FONT=Tahoma]01:06:46[/FONT][FONT=Tahoma] Simon [/FONT][FONT=Tahoma]Not sure what exactly you wanted [/FONT]
[FONT=Tahoma]01:07:06[/FONT][FONT=Tahoma] lee [/FONT][FONT=Tahoma]are you talking in the right window?[/FONT]
[FONT=Tahoma]01:07:35[/FONT][FONT=Tahoma] Simon [/FONT][FONT=Tahoma]Yes[/FONT]
[FONT=Tahoma]01:08:22[/FONT][FONT=Tahoma] lee [/FONT][FONT=Tahoma]you tell me that your templates are not compatible to hosting companies new versions, that they are difficult to upgrade[/FONT]
[FONT=Tahoma]01:08:59[/FONT][FONT=Tahoma] Simon [/FONT][FONT=Tahoma]Yes[/FONT]
[FONT=Tahoma]01:09:35[/FONT][FONT=Tahoma] lee [/FONT][FONT=Tahoma]so then how can I buy a template from you if your templates are not compatibles?[/FONT]
[FONT=Tahoma]01:10:37[/FONT][FONT=Tahoma] Simon [/FONT][FONT=Tahoma]I suggested that you should purchase ZenCart template[/FONT]
[FONT=Tahoma]01:11:06[/FONT][FONT=Tahoma] lee [/FONT][FONT=Tahoma]zen cart template highest performance is 4x4 not 5[/FONT]
[FONT=Tahoma]01:12:00[/FONT][FONT=Tahoma] lee [/FONT][FONT=Tahoma](PHP 4.4.x for optimal performance[/FONT]
[FONT=Tahoma]01:12:14[/FONT][FONT=Tahoma] Simon [/FONT][FONT=Tahoma]Please check the SOFTWARE REQUIRED box on the right of the template preview page.[/FONT]
[FONT=Tahoma]01:12:34[/FONT][FONT=Tahoma] lee [/FONT][FONT=Tahoma]Simon, I am looking at your templates[/FONT]
[FONT=Tahoma]01:13:04[/FONT][FONT=Tahoma] Simon [/FONT][FONT=Tahoma]Please, give me the # of the template[/FONT]
[FONT=Tahoma]01:13:40[/FONT][FONT=Tahoma] lee [/FONT][FONT=Tahoma]They all say PHP 4.4.x for optimal performance, you can check them yourself[/FONT]
[FONT=Tahoma]01:14:02[/FONT][FONT=Tahoma] lee [/FONT][FONT=Tahoma]They do not say 5 as per the hosting companies new versions[/FONT]
[FONT=Tahoma]01:14:16[/FONT][FONT=Tahoma] Simon [/FONT][FONT=Tahoma]PHP 4.3.2 or higher[/FONT]
[FONT=Tahoma]01:14:51[/FONT][FONT=Tahoma] lee [/FONT][FONT=Tahoma]so then, what is 4.4 for optimal performance?[/FONT]
[FONT=Tahoma]01:16:00[/FONT][FONT=Tahoma] lee [/FONT][FONT=Tahoma]if 4.4 is for optinal performance, what is considered Higher?[/FONT]
[FONT=Tahoma]01:16:03[/FONT][FONT=Tahoma] Simon [/FONT][FONT=Tahoma]Some time ago it was the newst version [/FONT]
[FONT=Tahoma]01:16:42[/FONT][FONT=Tahoma] lee [/FONT][FONT=Tahoma]yeah, but we are not sometime ago, we are now, with new Hosting versions? then your templates do not work?[/FONT]
[FONT=Tahoma]01:18:02[/FONT][FONT=Tahoma] Simon [/FONT][FONT=Tahoma]THEY DO WORK[/FONT]
[FONT=Tahoma]01:18:38[/FONT][FONT=Tahoma] lee [/FONT][FONT=Tahoma]how come 4.4 is the highest performance? I need 5 like my hosting company[/FONT]
[FONT=Tahoma]01:19:14[/FONT][FONT=Tahoma] Simon [/FONT][FONT=Tahoma]THEY WILL WORK FOR 5 VERSIONS HOSTING[/FONT]
[FONT=Tahoma]01:20:31[/FONT][FONT=Tahoma] lee [/FONT][FONT=Tahoma]can I give you a template number and you check for me if it works with 5 version php?[/FONT]
[FONT=Tahoma]01:22:54[/FONT][FONT=Tahoma] lee [/FONT][FONT=Tahoma]Simon, 4.4x is equal to 5?[/FONT]
[FONT=Tahoma]01:24:19[/FONT][FONT=Tahoma] Simon [/FONT][FONT=Tahoma]no[/FONT]
[FONT=Tahoma]01:31:37[/FONT][FONT=Tahoma] lee [/FONT][FONT=Tahoma]Please Simon be more especific, you said: 01:19:14 Simon THEY WILL WORK FOR 5 VERSIONS HOSTING ...... now you say: 01:22:54 lee Simon, 4.4x is equal to 5?...01:24:19 Simon no , ...please be more especific[/FONT]
[FONT=Tahoma]01:33:30[/FONT][FONT=Tahoma] Simon [/FONT][FONT=Tahoma]4.4.x or higher will work for version 5[/FONT]
[FONT=Tahoma]01:36:11[/FONT][FONT=Tahoma] lee [/FONT][FONT=Tahoma]until when?[/FONT]
[FONT=Tahoma]01:37:04[/FONT][FONT=Tahoma] Simon [/FONT][FONT=Tahoma]Until the current version [/FONT]
[FONT=Tahoma]01:37:23[/FONT][FONT=Tahoma] lee [/FONT][FONT=Tahoma]what is the current version?[/FONT]
[FONT=Tahoma]01:37:36[/FONT][FONT=Tahoma] Simon [/FONT][FONT=Tahoma]5[/FONT]
[FONT=Tahoma]01:38:12[/FONT][FONT=Tahoma] lee [/FONT][FONT=Tahoma]i see version 6 outhere already[/FONT]
[FONT=Tahoma]01:42:20[/FONT][FONT=Tahoma] lee [/FONT][FONT=Tahoma]do you know if version 6 is going to be for a long time?[/FONT]
[FONT=Tahoma]01:42:33[/FONT][FONT=Tahoma] Simon [/FONT][FONT=Tahoma]Dunno[/FONT]
[FONT=Tahoma]01:43:06[/FONT][FONT=Tahoma] lee [/FONT][FONT=Tahoma]do you sell hosting?[/FONT]
[FONT=Tahoma]01:43:18[/FONT][FONT=Tahoma] Simon [/FONT][FONT=Tahoma]No, sir[/FONT]
[FONT=Tahoma]01:44:47[/FONT][FONT=Tahoma] lee [/FONT][FONT=Tahoma]Don't you think is Not Smart to downgrade from 5 hosting to 4 just to buy a template?[/FONT]
[FONT=Tahoma]01:45:25[/FONT][FONT=Tahoma] Simon [/FONT][FONT=Tahoma]Well, it's you who decide [/FONT]
[FONT=Tahoma]01:46:30[/FONT][FONT=Tahoma] lee [/FONT][FONT=Tahoma]I think is not the right decision and not a Smart decision, if everybody is going up and your templates are still 4 uhhhhhhhhh that could be trouble for the customer [/FONT]
[FONT=Tahoma]01:46:56[/FONT][FONT=Tahoma] Simon [/FONT][FONT=Tahoma]I don't think so[/FONT]
[FONT=Tahoma]01:47:44[/FONT][FONT=Tahoma] lee [/FONT][FONT=Tahoma]if they are not compatible the customer is wasting the money with your template, I wanted to buy a template and now I am scared to buy it from you[/FONT]
[FONT=Tahoma]01:48:51[/FONT][FONT=Tahoma] lee [/FONT][FONT=Tahoma]hosting companies going with newver versions and your templates are older versions, uhhmm, trouble for me[/FONT]
[FONT=Tahoma]01:50:17[/FONT][FONT=Tahoma] lee [/FONT][FONT=Tahoma]Would you downgrade from 5 to 4 just because of a template? Would you do that yourself?[/FONT]
[FONT=Tahoma][/FONT]
[FONT=Tahoma][/FONT]
[FONT=Tahoma][/FONT]
[FONT=Tahoma]ana[/FONT]

[bahiakey]

Hello you all,

I promissed you I will keep you posted on this thread. This is what I've received from Mr. Paul Krakwosky......I wonder if I am receiving email from Paul/USA or from Viktor Navorski - Steven Spielger "The Terminal"-Krukoshia???
He wants me to downgrade my hosting to 4. This means that him and Mr. Scott in GA are going to drink $140.00 worth of wine and beer on me for the second time, because the other $150.00 they already converted in H2O.

Those of you that have said in this forum that Downgrading is never a good Idea, please take note. Also take note that he is not even considering of exchanging the template so I don't have to downgrade my hosting. Customer Service everyone?? ....This is not America for sure..... for those of you that are real native of this great country! Take Note:


Dear Marta,
Thank you for reaching Technical Department of Template-Help.com!

We are sorry that the purchased OsCommerce template is not working properly on your server. But, please check the software requirements for this template on the preview page at http://www.templatemonster.com/oscom...ates/9794.html

SOFTWARE REQUIRED:
Hosting with PHP4x and MySQL4x;
Apache only (on Unix/Freebsd/Linux/Windows);
osCommerce runs on most server specific configurations ranging from dedicated servers to shared servers that utilize different PHP configurations such as register_globals (should be ON) and safe_mode restrictions;
Macromedia Dreamweaver (or any php-editor);
Adobe Photoshop 7+;

You may also notice the disclaimer in the shopping cart, which requests to check again the contents of your cart and software requirements. I believe that this template was present in your shopping cart for the reason that you liked it and it's supposed to meet your hosting requirements.

Please, mind that php5 version has been released in 2003 year and currently it's still in development and testing. As for php 4.x version it's much more stable, consistent and time-proved version but not an old software as you call it. That's why we recommend our customers to use php 4.x version. In these concerns we suggest you go back to php 4.x stable configuration which is available at any affordable hosting provider. Then it should work properly. Thanks for understanding.

Best regards,
Technical department
##############################_
Template-Help.com
Support Team
Phone: 1.518.312.4147

............................................


Any advice from a respectul attorney in this forum??? Please contact me.


anamarta

[Merlinpa1969]

why are you posting on the zen cart forum for a template that was designed for and is clearly stated that it is for another shopping cart system,

Template for Os Commerce 2.2 with # 9794 - Is for the old software version PHP4 / MySQL4, - not the current hosting versions.

this discussion has absolutly no relevance here, other than the fact that template monster sux and we already know that

the template that you are complaining about will NEVER work with this cart

[bahiakey]

Merlinpa,

If you have the time, you can start by reading that my first purchased was for Zen Template. If you don't like to read and this topic does not interest you, just turn the page and to to another post.

There are many people like me that are being taking for a ride with their money. I am pretty sure that you will act the same way if the $400.00 were yours.

Please keep your comments if they are not going to be helpful to the rest. Just move to another topic, if this is one for you.

Respectfully yours,

anamarta.