credit card number missing using offline CC module

[superprg]

Well, we can go deeper to find the cause of the problem
What do you see in the database?

[gl330k]

I'm seeing the following fields are all blank (in _orders table) on three orders in the past week.

cc_type
cc_owner
cc_number
cc_expires
cc_cvv = [BLOB - 0 B]

All other correct orders seem to have info for these fields. Please let me know any other information I can get you to help troubleshoot this.

Thanks

[superprg]

I can try to figure out the reason if you want to. I would need access for that

[QueryAll]

Sorry, but you have no choice in the matter. PCI compliance rules prohibit storing the CC# in the database without encryption.

[FONT="Verdana"]
If for some reason the split Credit Card eMail was lost or never received is there a way of instructing zencart to resend the splipt credit card eMail?

QueryAll on the Internet[/FONT]

[rayw1679]

We received an order that said "Credit Card" but all the credit card info was missing. The order before and after it worked fine.

[gl330k]

FWIW

Our problem came from the fact we had to confirmation buttons on the final checkout screen. One of which wasn't passing all the information to ZenCart if clicked. The other button worked fine. This is why we had sporadic instances where the CC info would be missing.

[rayw1679]

Thanks for your input. We only have the standard confirmation of terms. We've only had one order where the info was dropped.

[guyp]

I'm having the same issue - 2 orders with missing card details - only 'Credit Card' on the order.

Other orders, before and after these are fine.

Help!

[guyp]

Further to the post above: Both of the orders were made using a MasterCard

[bmitch]

I'm having a similar problem with a Zen Cart I'm doing for a client.

We had everyting working but the client changed his Authorize.net login/pass and a customer received an error message that read something like " (103) Unable to process at this time "

I got the new Login/Pass, updated everything and was doing some tests. When I go to check out under "Payment Method" it lists "Credit Card" but there is no place to enter the credit card information.

I'm pretty sure I have all the settings correct.

If anyone can give me any clues where to look would be much appreciated!

Thanks,

-Bill