PayPal received but no order in system

[martinr]

I have upgraded to 1.37; uninstalled and re-installed PayPal modules; installed the patch; disabled PayPal express until I am sure that it will work, so thi sis an IPN question.

I occasionally receive payments without a corresponding order. I believe that this happens whe a customer fails to close out the paypal screen. The "abandoned cart" tool finds nothing.


Any way to find the order, or recover it? Is it in a cookie in my customer's computer?

[paperthreads]

I am having the same problem, but this is only happening when people are paying via payal using the ECheck feature. The order just disappears, there isn't even an order number assigned, becuase the next order that comes through will have the next available order number....

This has only been happening since I upgraded to the newest version 2 weeks ago.

Problem is, i am having to email each customer, and ask them what they paid for, and for a shipping address, so that I can mail their product to them! It also messes up my reports, becuase those orders are MISSING from the reports!

[martinr]

I believe that mine are also related to e-checks. And that it is also related to the upgrade. I poked through the SQL databases and have nothing at all about the orders.

I could turn Express back on again, but my last attemopt to use that was somewhat problematic.

[paperthreads]

Well, in my opinion, it is related to the upgrade, as I never had a problem before this, and I process an average of 150 orders a month.

I haven't set up Paypal express yet (though I'm off to do that now, in hopes to make it easier for customers!)

BUT, what I just did today, to see if it resolves the issue is I went into my paypal account and I set it up so that it AUTO-matically redirects the customer back to the store out of paypal screens. Lets hope that is where the problem is being incurred, and it will now be resolved!
(Crossing fingers!)

[webmiss]

Hi,

I'm having a similar problem. We had 8 orders today which processed with no problem. Now several people have ordered and it is not showing up in the database, no confirmation emails are going out, nothing is showing up in individual account order histories. I just tried to go through the same ordering process the customers go through and my order too is not showing up. How do I fix this? I have to get this fixed asap. I'm using Zen Cart 1.3.0.2

webmiss

[austy25]

This thread might help all of you - its very long but it helped me
http://www.zen-cart.com/forum/showthread.php?t=45515

[DrByte]

There is a known problem with echecks in v1.3.7. We're working on it. No ETA.

For sites running older than v1.3.7, check to be sure nothing's blocking the IPN notifications from reaching your site:
http://www.zen-cart.com/wiki/index.php/PayPal

[martinr]

Thanks, so we aren't going nuts here.

I downloaded and installed the PayPal sessions viewer, it works with 1.3.7 and has the cart information in it. It is a bit of work to extract the order details, but it at least means that I can ship.

[s_mack]

I don't think its necessarily an eCheck problem, and I'm pretty certain its not a "I upgraded to 1.3.7 and..." problem. Its a PayPal issue.

How do I know? well, I don't... but like many of you, I'm starting to have this problem sporatically in the last week or so. Unlike some of you (I presume) I upgraded to 1.3.7 the day it came out... and never had an issue until very recently.

Twice it was eChecks... so I thought that was the problem... but just this morning it happened again but with a normal PayPal payment.

A tip for Paperthreads and others worried about accounting/reports. Its simpler to fix than you think. Yes, you have to ask the customer what they ordered... but you don't need to ask them how much they paid or what taxes/shipping charges were there. Just find out what they ordered, then log in to your own store using their account (see Encrypted Master Password contrib) and place the order yourself. The taxes/shipping should be exactly what they saw. Instead of choosing PayPal, of course, choose some manual method (cheque/money order). Then go into the admin and change the order form Pending to Processing since you do have the payment.

Ok, its not ideal... but at least you don't have to ask them a million questions and, more importantly, the order is still on the books.

Hope that helps.

- Steven

[martinr]

Unfortunately, it had to happen with about 30 items in the basket. The payPal sessions viewer did show me what the order was.

I upgraded to 1.37 and PayPal Express just in time to catch the PayPal blank/null bug, then dropped back to IPN to get caught with this.

I switched back to Express, seems to be OK right now.