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  1. #1
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    Jul 2006
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    Default One Problem, two solutions- customer checkout email

    Ok, so here is the problem I'm having and there are two possible solutions, both of which I have no idea how to do.

    Here is a sample of the customer email they get after checkout

    Products
    ------------------------------------------------------
    1 x Shirt 0 = $24.25
    Size Small
    Color Black
    1 x Shirt 1 = $34.75
    Size 2XLT
    Color Black
    ------------------------------------------------------
    Sub-Total: $59.00
    Total: $59.00

    Ok, i need to find a way to separate the products (either a horizontal rule, dashes, table border, whatever).

    The 2nd solution would be to get the email to send in HTML to the customer, which it isn't doing. (Admin gets the email in HTML though, but the customer doesn't)

    So does anyone have an idea on how to solve this problem by doing either?

  2. #2
    Join Date
    Dec 2005
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    Perth, Western Australia, Australia
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    Default Re: One Problem, two solutions- customer checkout email

    You should be able to make changes to this file which is located in the /email folder. From memory, there is also a setting somewhere (possibly in Configuration) in the admin for customer to receive html only email.
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  3. #3
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    Default Re: One Problem, two solutions- customer checkout email

    I've flipped that setting on to HTML, and the emails in the emails folder seem to only be the HTML emails.

    Because when i edit them, they work on the admin copy, but not the customer copy.

  4. #4
    Join Date
    Jan 2004
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    Default Re: One Problem, two solutions- customer checkout email

    The customer will only receive HTML-formatted emails if they have set their email format preference to HTML. It is TEXT by default. They can change this in their My Account settings or during initial account creation.
    .

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  5. #5
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    Default Re: One Problem, two solutions- customer checkout email

    Yea, I was rather embarassed when i figured that out.

    When i migrated an old SQL of 1.35 i think, all of the defaults were text for my 200 customers

    But yea, that worked. Thanks so much for the reply :)

 

 

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