Orders not processing

[pandujen]

I am having the same problem but I do not understand which module to uninstall and where to find the paypal patch. Pelase help. No information about the orders placed shows up in my zencart admin area where as I see the payment received when I login to my paypal account.

[Ajeh]

The current PayPal Patch is at:
http://www.zen-cart.com/forum/showthread.php?t=56216

Load the current PayPal Patch to your site ...

Then go to the Modules ... Payments ...

Uninstall and reinstall your Payment module ... then reconfigure it ...

[stuffedpretzel]

Ok I have installed the latest patch, uninstalled my payment module and it is still not working.

I have tried ordering with a coupon, and with a small fee... none of my orders appear in the New Orders column of Admin... the thing that is really weird is that I set this all up and tested it on 04/20/07 and all was working just fine... I haven't made any code changes since then... I have just been adding product in the store.

Can anyone give any idea as to where to start?

Thanks much!

[Ajeh]

Can you complete an order with Money Order?

Does it show up in the Admin Orders and the Customer Account information?

[stuffedpretzel]

Ok tried that... same thing happens the order completes I get the download links but they don't show up in the New orders column on the Admin page and then when I log back in to my account the order doesn't appear there either. But I do get the confirmation e-mail that would go to the customer, as well as the Orders column in the bottom left corner for Pending... that number increases but then I click on the hyperlink and the order isn't there... I have selected All in the Status drop down and still nothing.

After I posted I realized that I did actually change the shipping options, all of my products are virtual downloads so I don't ever want to charge for shipping but that is the only changes that I have made since I tested this out on 04/20/07.

Thanks for your help with this... I am really new to all of this stuff so I could really use the help.

[Ajeh]

If you go to Customer ... Orders ... and enter the orders_id for that order that you made with Money Order ... does it show up?

[stuffedpretzel]

Yep all the orders that I entered on Friday and Saturday will display if I look for them individually... but they don't appear when the All option is selected or when you first enter the Customers... Orders module.