Orders not processing

[stuffedpretzel]

Ok I have installed the latest patch, uninstalled my payment module and it is still not working.

I have tried ordering with a coupon, and with a small fee... none of my orders appear in the New Orders column of Admin... the thing that is really weird is that I set this all up and tested it on 04/20/07 and all was working just fine... I haven't made any code changes since then... I have just been adding product in the store.

Can anyone give any idea as to where to start?

Thanks much!

[Ajeh]

Can you complete an order with Money Order?

Does it show up in the Admin Orders and the Customer Account information?

[stuffedpretzel]

Ok tried that... same thing happens the order completes I get the download links but they don't show up in the New orders column on the Admin page and then when I log back in to my account the order doesn't appear there either. But I do get the confirmation e-mail that would go to the customer, as well as the Orders column in the bottom left corner for Pending... that number increases but then I click on the hyperlink and the order isn't there... I have selected All in the Status drop down and still nothing.

After I posted I realized that I did actually change the shipping options, all of my products are virtual downloads so I don't ever want to charge for shipping but that is the only changes that I have made since I tested this out on 04/20/07.

Thanks for your help with this... I am really new to all of this stuff so I could really use the help.

[Ajeh]

If you go to Customer ... Orders ... and enter the orders_id for that order that you made with Money Order ... does it show up?

[stuffedpretzel]

Yep all the orders that I entered on Friday and Saturday will display if I look for them individually... but they don't appear when the All option is selected or when you first enter the Customers... Orders module.

[Ajeh]

Check in the Modules ... Order Totals ...

Is the Total ot_total installed?

Sounds like you are missing this ...

If not installed, install it ...

Your missing orders will NOT appear, but future orders will ...

You can fix the missing orders by adding the missing records if you want to have them listed ...

[stuffedpretzel]

Thank you so much! That fixed it. I really appreciate your help. Have a great week!

[CJJUNE]

Hi

I am using Paypal IPN and tested the module using Sandbox.
Do I need to intstall the patch too as I didn't get any order number after completing the paypal payment?


And the sandbox does not return back to the set URL automatically. Please help.
Thank you

[CJJUNE]

Oh its ok.
Looks like it does meant for PP IPN too.