Shipping Address Country Empty error

[gfunk]

I've been getting the same error message. I run the latest version of ZC, and applied the patch. I've turned on the PayPal log, and this is what I got:

Redirecting to checkout_shipping - Stack: checkout_shipping
Message: We were not able to process your order. Please try again, select an
alternate payment method, or contact the store owner for assistance.
(Shipping Address Country Empty)
Session Data: Array
(
    [customers_host_address] => d5123.telenet.be
    [cartID] => 45773
    [cart] => shoppingCart Object
        (
            [contents] => Array
                (
                    [120] => Array
                        (
                            [qty] => 2
                        )

                )

            [total] => 0.02
            [weight] => 0
            [cartID] => 45773
            [content_type] => physical
            [free_shipping_item] => 0
            [free_shipping_weight] => 0
            [free_shipping_price] => 0
            [observers] => Array
                (
                )

        )

    [navigation] => navigationHistory Object
        (
            [path] => Array
                (
                    [0] => Array
                        (
                            [page] => index
                            [mode] => NONSSL
                            [get] => Array
                                (
                                    [type] => ec
                                    [token] => EC-XXXXXXXXXXXX
                                    [PayerID] => 9TTXXXXXXXX
                                )

                            [post] => Array
                                (
                                )

                        )

                    [1] => Array
                        (
                            [page] => checkout_process
                            [mode] => NONSSL
                            [get] =>
                            [post] => Array
                                (
                                )

                        )

                )

            [snapshot] => Array
                (
                )

            [observers] => Array
                (
                )

        )

    [check_valid] => true
    [language] => dutch
    [languages_id] => 45
    [languages_code] => nl
    [currency] => EUR
    [updateExpirations] => 1
    [session_counter] => 1
    [customers_ip_address] => 84.193.151.00
    [new_products_id_in_cart] =>
    [valid_to_checkout] => 1
    [cart_errors] =>
    [payment] => paypalwpp
    [customer_id] => 48
    [customer_default_address_id] => 55
    [customer_first_name] => Dave
    [customer_country_id] => 21
    [customer_zone_id] => 0
    [sendto] => 55
    [billto] => 55
    [cot_gv] => 0.00
    [shipping] => Array
        (
            [id] => zones_zones
            [title] => Tariefzones (Verzenden naar: BE)
            [cost] => 2.4711
        )

    [comments] =>
    [messageToStack] => Array
        (
            [0] => Array
                (
                    [class] => checkout_shipping
                    [text] => We were not able to process your order. Please
try again, select an alternate payment method, or contact the store owner
for assistance. (Shipping Address Country Empty)
                    [type] => error
                )

        )

)

Any idea on what I should try next? Thanks for helping me out

[DrByte]

Does it still do that if you change the language back to english ?
What if you choose a different country, such as USA, just as a test ?

[gfunk]

In English I'm having the same problem. When I change the shipping and billing address to US, it give me the following error:

An error occurred when we tried to contact the payment processor. Please try again, select an alternate payment method, or contact the store owner for assistance. (10729)

Any suggestions in what I should try next?

[DrByte]

When I change the shipping and billing address to US, it give me the following error:

An error occurred when we tried to contact the payment processor. Please try again, select an alternate payment method, or contact the store owner for assistance. (10729)

10729 indicates an address error.
What do the logs say?

[Furitech]

I have the same thing and i have jus installed the latest updates etc the only thing i can track it down to is the shipping address information. My form now has 2 x state sections which must be confusing the Pay Pal express checkout.
Here is the Source file information. As you can see the state label does not even say what it is its just a blank form.

<label class="inputLabel" for="stateZone" id="zoneLabel">State/Province:</label>
<select name="zone_id" id="stateZone">
<option value="">Please select ...</option>
<option value="182">Australian Capital Territory</option>
<option value="183">New South Wales</option>
<option value="184">Northern Territory</option>
<option value="185">Queensland</option>
<option value="186">South Australia</option>
<option value="187">Tasmania</option>
<option value="188">Victoria</option>
<option value="189">Western Australia</option>
</select>
&nbsp;<span class="alert">*</span>

<br class="clearBoth" id="stBreak" />

<label class="inputLabel" for="state" id="stateLabel"></label>
<input type="text" name="state" value="" size = "33" maxlength = "32" id="state" />&nbsp;<span class="alert" id="stText">*</span><br class="clearBoth" />

Now i have tried to find the file to try to delete one but cant.

any ideas?

[DrByte]

Both of you ... please enable debug logging in your PayPal module.
Then do a test transaction.
The download *all* the logs from the server, zip them, upload the zip file to someplace I can access, and post a link to it so I can review them.

http://www.zen-cart.com/forum/showthread.php?t=61199

[Furitech]

** link removed for privacy **

Thanks