[FAQ updated] Cannot ship if physical item count is same as downloads

29 Apr 2007, 09:24

#1

New Zenner

Join Date:: Apr 2005
Posts:: 51
Plugin Contributions:: 0

[FAQ updated] Cannot ship if physical item count is same as downloads

site: trancevision.com/store (under development)

ZC: v.1.3.7

Problem Description:

Cannot ship if # of products w/o downloads = # of products w/ downloads.
I get the error: "Not Available At This Time. Sorry, we are not shipping to your region at this time. Please contact us for alternate arrangements."

I originally described the problem in more detail in this thread HERE, starting at post 22.

Why I think it's a bug:

Having all downloads or all shipped items doesn't cause the problem.
Having an equivalent number or physical items and downloads shouldn't prevent shipping.

Fix / Workaround:

Nothing great, but splitting an item's downloads into two separate items will get around the problem. For example, I can add track 1 & 2 from Album X to the cart and then add 3 & 4 from album X to the cart so they appear as two separate items in the cart. A rather embarassing thing to ask a customer to do.

29 Apr 2007, 09:57

#2

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,506
Plugin Contributions:: 173

Re: [FAQ updated] Cannot ship if physical item count is same as downloads

What are all your settings under Admin->Configuration->Shipping/Packaging ?

29 Apr 2007, 10:09

#3

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,506
Plugin Contributions:: 173

Re: [FAQ updated] Cannot ship if physical item count is same as downloads

I cannot duplicate this problem as described.

I tried this:
1. Fresh install of Zen Cart v1.3.7, with Demo products. Turn on USPS Shipping (and insert an account number) along with pre-installed: Free Shipper, Store Pickup and Per Item.
No special zone configuration. (Store is configured as based in California)

2. Add 1 copy of "Die Hard With A Vengeance" to the cart.
3. Add 1 copy of "Single Download" to the cart.
4. Go to Checkout.
5. Create an account and log in. (Customer address is in California)
6. Shipping page gives me all available shipping options, including USPS, Per Item, and Store Pickup.

I even tried going back and changing quantities to 2 for each product. Still get quotes just fine.

How exactly can I duplicate the problem you're experiencing? --- ideally on a fresh install of Zen Cart (to rule out all other possible factors).

30 Apr 2007, 08:05

#4

veazer

New Zenner

Join Date:: Apr 2005
Posts:: 51
Plugin Contributions:: 0

Re: [FAQ updated] Cannot ship if physical item count is same as downloads

DrByte:
What are all your settings under Admin->Configuration->Shipping/Packaging ?

Title Value
Country of Origin United States
Postal Code 98368
Enter the Maximum Package Weight you will ship 50
Package Tare Small to Medium - added percentage:weight 0:0
Larger packages - added packaging percentage:weight 10:0
Display Number of Boxes and Weight Status 0
Order Free Shipping 0 Weight Status 0
Shipping Estimator Display Settings for Shopping Cart 0

Thanks for looking into this, I'm going to run winmerge on my site vs. a fresh install and start replacing modded files to find the culprit. I don't want to waste your time chasing a bug that is caused by me. I'll let you know what I find.

13 Nov 2007, 14:20

#5

rasyr

Zen Follower

Join Date:: Aug 2006
Posts:: 233
Plugin Contributions:: 0

Re: [FAQ updated] Cannot ship if physical item count is same as downloads

I am having this same problem.....

If the number of physical products and virtual products are identical, I get the "Cannot ship to your zone" message like described in the first post.

Anybody come up with any solutions??

13 Nov 2007, 15:11

#6

rasyr

Zen Follower

Join Date:: Aug 2006
Posts:: 233
Plugin Contributions:: 0

Re: [FAQ updated] Cannot ship if physical item count is same as downloads

Figured it out.....

The problem is caused when the Downloaded item is marked as a Virtual product.

I found a thread where ajeh stated that ZC is smart enough to realize that downloads are not charged shipping (especially if you give them a zero weight), and that downloads are NOT virtual products.

I had marked all of my downloads as virtual products, so when I had an equal number of virtual and physical products, it refused to give shipping costs for the physical ones just like how it was described in the first post.

Perhaps, an adjustment needs to be made to the FAQs as I found https://www.zen-cart.com/tutorials/index.php?article=71 to be confusing. Perhaps it should be stressed in that FAQ that downloads should not be marked as Virtual products (and perhaps there should be an FAQ telling folks exactly what that is for...)

30 Nov 2007, 08:36

#7

veazer

New Zenner

Join Date:: Apr 2005
Posts:: 51
Plugin Contributions:: 0

Re: [FAQ updated] Cannot ship if physical item count is same as downloads

Nope... not for me anyway. My downloads are not marked as virtual.

I've noticed that if i change "Always free shipping" to "Normal Shipping Rules" the problem goes away... :huh:...
The whole virtual product thing has caused a lot of confusion based on the discussions i see here. Especially since the choices in product description are:

Product is Virtual: ( ) Yes, Skip Shipping Address ( ) No, Shipping Address Required

I would never assume that a download would require a shipping address, so of course i chose virtual when i started using zc.

01 Dec 2007, 15:48

#8

ajeh

Oba-san

Join Date:: Sep 2003
Posts:: 62,757
Plugin Contributions:: 1

Re: [FAQ updated] Cannot ship if physical item count is same as downloads

If you do a search on my nick and Download* you would find many threads explaining:

1 Downloads are NOT Virtual Products so use:
Product is Virtual: No, Shipping Address Required

2 Downloads are NOT Always Free Shipping so use:
Always Free Shipping: No, Normal Shipping Rules

3 Downloads in an order by itself will never see the checkout_shipping page ... if you do then your Product is setup wrong for Downloads

4 If not on a Windows server, meaning unix, /pub should be 777 and Redirect should be ON
If you cannot use Redirect ON, ask your hosting site why they cannot follow the symbolic link between the /download and /pub directories

5 If on a Windows server, /pub should NOT be 777 as you do not use this directory and Redirect is OFF as you cannot use Redirect

6 Download filenames should not use special characters, spaces and the like

7 Download files should be Zipped for best results and browser compatibilities

8 Download files should be loaded to the /download directory

9 On the Attributes Controller you should see a green dot next to the filename of the Download itself

01 Dec 2007, 18:54

#9

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,506
Plugin Contributions:: 173

Re: [FAQ updated] Cannot ship if physical item count is same as downloads

The FAQ has been updated to include Ajeh's checklist as an easy reference.
https://www.zen-cart.com/tutorials/index.php?article=71