Billing address not showing in orders

[dbrewster]

Hello.

Today I upgraded my main bookstore site from 1.3.0.2 to 1.3.5.

I ran some tests, all seemed well, I put my bookstore online.

An order was placed by a customer, using a credit card, and the billing address was blank. (There was a comma inserted in the city COMMA state zip line.)

I checked the orders table in the database: billing address empty.

I took the bookstore offline, and hunted around for what could be the problem.

Aha! I said to myself, maybe it is a conflict with my purchase order module, I have a funny line in includes/classes/order.php for the PAYMENT_METHOD_FOOTER, maybe that was causing this problem, so I commented out the modification, and replaced it with the new 1.3.5 code.

So I changed it, and put the bookstore back online.

Then another order came in... also with no billing address. Mind you, I had placed test orders, using my credit card, too (same payment module) and confirmed that the billing address was showing up, no-problem-o ... or so I thought.

Another order comes in with no billing address.

So, having voided both of those orders at Authorize.net, and having apologized to the customers, I would dearly love some guidance.

What module inserts billing address info into the database, please?

This is probably where I have failed to update some file somewhere.

It is odd that I was able to place an order and see billing address. Why is it failing for some customers, I wonder.

Eager to bring my site back online, so I'd love some ideas where to look.

thanks!!!

---Diana

[dbrewster]

Well after a bit of anguish, I think I have restored the bookstore to its previous 1.3.0.2 version.

I'm going to take a different approach with the update next time. I'm going to set up a parallel store and make sure everything is working correctly, and then transfer over the old database and update.

Oh well, international orders will have to stay broken some time longer. I wish I knew which files I needed to just make that part of the update, but I can't figure it out.

---Diana

[SLOj]

Well after months of customization and testing i finally took my site live. And low and behold all of sudden customers are getting through checkout without an order specified billing address. Strangely enough authorize.net AIM is authorizing them, but without AVS and for a different rate than address verified xactions.

I was never able to produce this in my months of testing, not once. I must have changed a setting somewhere. We have a NO TAX , and US only store.

I did recently upload a patch for v 1.3.6 that is supposed to deal with too many open file handles but that was it.

Anybody else having this problem?

I guess i could rework authorize.net to pull from the customers address when there is no billing address but i suspect i have some bogus setting somewhere which is the real problem.

[SLOj]

Strangely enough, the problem has gone away, as far as i can tell all i did was install a "better" SSL cert from geotrust. Everything is working perfectly again! Thanks to all for the FedEx and eCheck mods!