Not Getting Order Emails To The Admin Account

[kenaniah]

I have moved from shared hosting to a dedicated host. My customers are getting emails after orders and are getting order updates. However, I am no longer receiving order emails that normally came after an order was made. All settings were copied from the previous account. If you have any ideas please let me know.

It also appears that I am not receiving emails from the "Contact Us" feature. I don't understand why the cart would be sending emails to customers but not to my email address?

Title Value Action
E-Mail Transport Method PHP
E-Mail Linefeeds LF
Use MIME HTML When Sending Emails false
Send E-Mails true
Verify E-Mail Addresses Through DNS false
Email Archiving Active? false
E-Mail Friendly-Errors false
Email Address (Displayed to Contact you) [email protected]
Email Address (sent FROM) [email protected]
Emails must send from known domain? No
Email Admin Format? TEXT
Send Copy of Order Confirmation Emails To [email protected]

Thank you!

Michael

[birdoasis]

When you change servers, which is pretty much what you did, you have to go into the mail program in the backend of your hosting account to get it to start sending out emails.

Especially if your host has neomail installed on the backend. You have to login to neomail, and fill out the profile before it will let any email be sent out.

it's frustrating as heck, but that may be your problem.

JP

[kenaniah]

When you change servers, which is pretty much what you did, you have to go into the mail program in the backend of your hosting account to get it to start sending out emails.

Especially if your host has neomail installed on the backend. You have to login to neomail, and fill out the profile before it will let any email be sent out.

it's frustrating as heck, but that may be your problem.

JP

Thanks John,

I am with 1and1 and using their custom emails that go directly to their application.... I have the email address set up and am receiving emails into it.... just not these that I am speaking of.

Any other ideas?

[Chuckl]

Not sure I follow what you are saying about custom emails and the application. If you mean that you have created domain email addresses that match the shop ones - sales@, info@, support@ etc. they still need to be retrieved by a mail client or forwarded somewhere?

[silverbitz]

Hi,

I'm having a similar problem. The store sends our e-mails to the costumers (order confirmation and welcome e-mail) but as an admin, I do not receive anything. I also don't receive the e-mails with the credit card numbers. All the settings point to my Gmail account, so it's not hosting related.

Any ideas on why it does that?

Thanks

[Chuckl]

Have you checked the 'Spam' folder at Gmail? Gmail love to put order notifications there.

[silverbitz]

They actually arrived this morning in my Inbox, like 10 mails all together. Guess there was some delay from the server... weird, but at least it works! heh

[kenaniah]

When you change servers, which is pretty much what you did, you have to go into the mail program in the backend of your hosting account to get it to start sending out emails.

Especially if your host has neomail installed on the backend. You have to login to neomail, and fill out the profile before it will let any email be sent out.

it's frustrating as heck, but that may be your problem.

JP

Hello,

It seems you were close after all. I found out that I can host mail on my server. The problem I have now is that I MUST have it set up on my server to receive the missing cart messages but I also must have it setup on my 1and1 email app to receive from outside emails. I hope I can fix the last and not have 2 email accounts.

Thanks!