Not receiving emails from Contact Us page

[active_electric]

Hello,

I've been running through my site trying to seek out bugs, and I may have found one. I am not receiving emails from the form on the "contact us" page. I've played around with the email transport option to non avail. I've also set up a phony account and played around with the tell a friend option, to which I did receive emails from, just not from the form on the "contact us" page. Hopefully, I can still receive emails for orders. I currently have the email transport option on its default (php). Any clues for fixing this. Thanks.

[Kim]

How do you have the email for the contact us listed in your Admin?

[ps*]

I'm having the same problem. I believe that I have the email for the contact us set up properly, but just to make sure, where would that be found?

I am getting emails when I get orders, and I just turned on the archiving feature so I can at least see the contact us emails in the database in phpmyadmin, but they still aren't coming to me. Not in my junk folder either.

eta: tell a friend emails are also working.

[Kim]

Admin> Configuration> Email Settings> Contact Us

[active_electric]

Under 'Set "Contact Us" Email Dropdown List', I have a working email set up. I did a ctrl+F for the contact us under:

Admin> Configuration> Email Settings> Contact Us

Didn't find that in my list of options. Maybe there is something missing? I don't believe there is, but what do you think?

[Ajeh]

Do you have it in the proper format?

If just 1 email for the dropdown:

Customer Service <testing@your_domain.com>

If more than 1 email for the dropdown:

Customer Service <testing@your_domain.com>, Billing <testing2@your_domain.com>, Support <testing3@your_domain.com

[ps*]

yes, my settings are correct. I only have one email set up. it looks like this

info<[email protected]>

Although I can't be 100% sure, I'm fairly certain that this option used to work as I throughly tested the site before it went live in Jan. My husband, who handles all the hosting on our own server, said nothing has changed.

[Kim]

ps* Is there a space between the name and the address? If not add one, see if things change.

[ps*]

nope, didn't help.

[Ajeh]

Are you able to send emails via the Admin from the Tools ... Send EmMail ... option?