Supertracker

[confused_aswell]

Hi

I am having some serious problems in getting this to work, everything is installed correctly - I think.

The databse table is there, the reports supertracker is there, I can view all of the potential results like visitors or refering sites etc, but because it is not working then there is nothing to display.

I just don't know how or what is going on?

Some assistance would be very welcomed.

Thanks as always,

PHIL

[wtashby]

I have also installed following all of the suggestions offered in this thread. I am using 1.3.8. I don't have any thing blocked in the configuration. I've gone to my site and clicked around, I've had my friends go to my site (on their computers of course) and click around, but nothing shows up at all in ANY of the stats. I've even checked the database in mySQL and Nothing!

What could be the problem??

[wtashby]

Never Mind. I discovered that the jscript file didn't get uploaded. Once I uploaded it, everything stared to work perfectly!

[PatF]

Got a quirky one which I don't understand here :)

Everything seems to be workng fine except the last 10 visitors report is duplicating or in some cases not tracking a sale.

- that is each customer is appearing twice so in effect I see the last 5 visitors at a time ( twice each - identical information )

- sometimes it misses a sale so a customer who has completed a purchase is showing as a bailed cart.

I am on Zen 1.3.8 - is there anything I could have stuffed up on install to cause this behaviour :)

[snappydresser]

Never Mind. I discovered that the jscript file didn't get uploaded. Once I uploaded it, everything stared to work perfectly!

I'm just clarifying this post for anyone else who is having trouble with the O rows (no data) problem. I did not understand what this person was trying to say until I noticed that in the "includes" folder to be uploaded, there was a subfolder that says YOUR_TEMPLATE. If you upload the entire directory without looking into the subdirectories first, the jscript file will not be uploaded into the right directory. You'll have a directory in there that says YOUR_TEMPLATE that's not being called by anything.

Change YOUR_TEMPLATE to your template's name and the script will now work.

It might be helpful if in future docs they warn you to check the subdirectories for any template directories that need to be named.

Hope this helps someone else - I was tearing my hair out on this.