Supertracker

[Scrat]

I am having the same issue, duplicate entries of the same cart. StarBuck & PatF have you got several countries under the same ISO ref.

I have as with StarBuck the Big Royal mail mod installed and to get Jersey/Guernsey the same postal prices I have used the ISO code GBR/GB which gets around this issue, but for this mod it causes dupilcated results, as I see it it is part of the code that calls the list using the iso code so I will have three copies of the same cart becuse I have three entries of GBR/GB in countries.

$lt_query = "SELECT s.*, c.countries_name, s.country_code
                                     FROM " . TABLE_SUPERTRACKER . " s
                                         LEFT JOIN " . TABLE_COUNTRIES . " c ON (c.countries_iso_code_2 = s.country_code)" .
                                     $where . "
                                     ORDER BY last_click DESC
                                     LIMIT " . $offset . ", 10"; 

Any ideas on how we can get around this ?

[gottoys]

I am getting the same problem with duplicate entries, I have also noticed that even if I have logged in it shows me as guest instead of the username as the same mod did for OSC.

Actually I want to make sure I Am clear, I am not getting duplicate entries, I am getting a new entry for each page that I vist. In other words, if I click on 15 different products than I get 15 entries in the database and NONE of them are showing as coming from a registered user when that person has logged in.

could this be due to sessions?

Any ideas?

[gottoys]

I am getting the same problem with duplicate entries, I have also noticed that even if I have logged in it shows me as guest instead of the username as the same mod did for OSC.

Actually I want to make sure I Am clear, I am not getting duplicate entries, I am getting a new entry for each page that I vist. In other words, if I click on 15 different products than I get 15 entries in the database and NONE of them are showing as coming from a registered user when that person has logged in.

could this be due to sessions?

Any ideas?

Anyone have any ideas on this? I have still be struggling with this. I have installed this on a brand new instance of zen and I am still getting the same thing on the new install. Basically it is recording a visitor when they hit the site, but it is recording a separate hit for each page that they click on. so if one user visits 10 products I get 10 hits in the database.

Any help is greatly appreciated.

Thank you
http://www.Gottoys.biz

[Wstar]

I have products under the "Document - Product" type and they are not showing up. Only products listed under the "Product - General" are showing. Any suggestions on to where I can change the code to record both?

[Wstar]

Never mind, I found the file to edit. In case others have this issue...

In the class file there are two lines like this.

if ($_GET['main_page'] == 'product_info' || $_GET['main_page'] == 'document_info') {

Just change them to

if ($_GET['main_page'] == 'product_info' || $_GET['main_page'] == 'document_info' || $_GET['main_page'] == 'document_product_info') {

or whatever product type your wanting.

Cheers!

[gottoys]

Anyone have any ideas on this? I have still be struggling with this. I have installed this on a brand new instance of zen and I am still getting the same thing on the new install. Basically it is recording a visitor when they hit the site, but it is recording a separate hit for each page that they click on. so if one user visits 10 products I get 10 hits in the database.

Any help is greatly appreciated.

Thank you
http://www.Gottoys.biz

Anyone? Whenever someone comes to my site I get an entry for EVERYTHING someone clicks on, so if they look at 10 pages I get 10 separate entries. I really need to get this fixed so that I can have accurate demographic stats.

Thank you!!

[simon1066]

Anyone? Whenever someone comes to my site I get an entry for EVERYTHING someone clicks on, so if they look at 10 pages I get 10 separate entries. I really need to get this fixed so that I can have accurate demographic stats.

gottoys - I wonder whether you've managed to resolve this problem. My Supertracker report is also recording one record per click, and I therefore have no means of recording the time someone spends on site. All 'time on site' = 0.

This mod used to work fine for me, given that gottoys has the same problem on a fresh install I have not tried removing any subsequent mods from my site. Although I have uninstalled and reinstalled supertracker.

Any suggestions would be welcome

Thanks

Simon

[simon1066]

gottoys - I wonder whether you've managed to resolve this problem. My Supertracker report is also recording one record per click, and I therefore have no means of recording the time someone spends on site. All 'time on site' = 0.

This mod used to work fine for me, given that gottoys has the same problem on a fresh install I have not tried removing any subsequent mods from my site. Although I have uninstalled and reinstalled supertracker.

Any suggestions would be welcome

Thanks

Simon

Ok, so this problem seems to have resolved itself. Not sure of the reason yet, but will update if I have any news

Cheers

Simon

[mlbacher]

I'm having a couple problems with this mod:

First, the GeoIP.dat file doesn't seem to be working properly... I've tried uploading it to {my site}/includes/GeoIP.dat as well as in {my site}/{admin folder}/includes/GeoIP.dat, but it doesnt seem to be doing anything. Assuming that the file is there, that it's spelt correctly (case sensitive), and that the read permissions to the file are 755, is there anything else that would cause my "visitors countries stats" to show as 100% with no country listed?

Second, I have one record in my results where the user placed two orders. The first order was a free downloaded, and then the second order was a paid order (through paypal). Both orders were placed between the time period of the "time arrived" and the "last click" that was recorded in the supertracker table, but only the $0 report was recorded under the "order_id" (or "order value") field. Is this the way the report is supposed to work?

[PatF]

For some reason that I can't for the life of me figure out my supertacker records each person twice. So when I look up the last 10 visitors I see the last five twice each. This is occurring on two seperate sites now.