Question

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Can anyone help me as to why many of my customers get an error message to inform them "Sorry we do not delivery to your location"

Am I missing something?

Thanks,
Adam.

[Kim]

What shipping modules do you have activated? Do you have zone restrictions on them?

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What shipping modules do you have activated? Do you have zone restrictions on them?

Hi,
The shipping zones only have the UK in them for some reason that's all that is listed, how can I change this.

[Kim]

Either remove the UK or add the other places you will ship to.

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Either remove the UK or add the other places you will ship to.

Is there no way of being able to add all the Zones again? What will happen if I remove the UK Zone?
Adam.

[Kim]

Are you saying you deleted all the other countries from the Admin?

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Are you saying you deleted all the other countries from the Admin?

Kim,
No they have not all been deleted from the Countries menu. I just can't work out what customers are informing us that they are being informed that we do not deliver to there location for example N.Ireland.

Can you help at all?

[Kim]

Looking at your login page I see a couple of possibilities. First is you are missing a section of the CSS code that should hide the grayed-out block.

Add this to your stylesheet -

.hiddenField {
display: none;
}
.visibleField {
display: inline;
}

Second - I think you need to add the UK counties in order for that dropdown to work properly. Check the downloads section for the addition.

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Looking at your login page I see a couple of possibilities. First is you are missing a section of the CSS code that should hide the grayed-out block.

Add this to your stylesheet -

.hiddenField {
display: none;
}
.visibleField {
display: inline;
}

Second - I think you need to add the UK counties in order for that dropdown to work properly. Check the downloads section for the addition.

Kim,
Thanks for the answer but can you help me to find this information and how to change it.

Thanks.

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Kim,
Thanks for the answer but can you help me to find this information and how to change it.

Thanks.

I think the problem could be within the State/Province: area as it only shows the UK?