I am not receiving email notifications of orders or payments being taking on my site.
help anyone please
Thread: not receiving email notification
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13 May 2007, 01:44 PM #1
New Zenner
- Join Date
- Mar 2007
- Location
- West Midlands
- Posts
- 63
- Plugin Contributions
- 0
not receiving email notification
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13 May 2007, 02:33 PM #2
Totally Zenned
- Join Date
- Nov 2006
- Location
- Papworth, Cambridgeshire, UK
- Posts
- 731
- Plugin Contributions
- 3
Re: not receiving email notification
Does the customer receive an order confirmation? i.e. Is any mail going out.
Has this ever worked?
If you use Tools-Send Email to send an email to the admin email address, does it arrive? i.e. Useful to verify above.
Is the Email (Sent From) address in Email Options the same as you Amin Email Address in Tools-Admin Settings?i.e. Are you trying to send mail to yourself?
Is the Admin Email address at one of the free services - Yahoo, Hotmail, Gmail etc?
If you enter a different address into Email options - Send copy of order confirmation emails to, does it arrive?
Is Email Options
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13 May 2007, 05:16 PM #3
New Zenner
- Join Date
- Mar 2007
- Location
- West Midlands
- Posts
- 63
- Plugin Contributions
- 0
Re: not receiving email notification
OK, this has only just recently stopped. i used to get email to say an order had been placed and what the order was, then a seperate email from paypal to say there had been a payment.
this customer never got an email confirmation of her order yet her paypal went through.
The admin email is a gmail account.
Where am i looking for the email options?
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13 May 2007, 05:21 PM #4
Sensei
- Join Date
- Jan 2004
- Posts
- 66,442
- Plugin Contributions
- 279
Re: not receiving email notification
Admin->Configuration->Email Options
.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole
Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.
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13 May 2007, 05:22 PM #5
Sensei
- Join Date
- Jan 2004
- Posts
- 66,442
- Plugin Contributions
- 279
Re: not receiving email notification
What version of Zen Cart ?
What addons / contributions are installed?
Which PayPal module are you using? (if using Zen Cart v1.3.7, have you installed the latest PayPal patch?)
Who is your hosting company?
What is your URL?.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole
Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.
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13 May 2007, 06:11 PM #6
New Zenner
- Join Date
- Mar 2007
- Location
- West Midlands
- Posts
- 63
- Plugin Contributions
- 0
Re: not receiving email notification
I am such a techno phoenic and you just scared the crap out of me by me following that paypal link
I have a new version of Zencart that I installed with my hand being held very tightly and being took through step by step.
I have no idea if I have any add ons on.
my url is www.passion4crafts.co.uk
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