Product weight, Shipping weight Differ

[batteryman]

Hello Everyone,

I am really starting to do well with website sales using the new zencart 1.3.7, however I have customer that purchase products that way 0.40lbs. but when the checkout process is done the total weight will be only 0.10lbs.

here is the actual specs from this product

Model: LIC2L12
Shipping Weight: 0.23lbs
Manufactured by: Lenmar

However on checkout this is the acutal shipping results from my customer:

Shipping: US Postal Service (1 x 0.10lbs) (First-Class Mail (2 - 5 days))

What do you think this is caused from.. I had a fresh install with an upgraded DB. I also tried to uninstall and reinstall the USPS module which did not work.


What is weird is that it doesnt alway happen. I cant replicate the problem.

thank you,

Batteryman

[econcepts]

Just some thoughts to get you thinking:

1) Did you check to make sure all shipping configuration settings under the new install are correct (Configuration > Shipping / Packaging) Look at things like "Tare Weight" etc...

2) Could this section of the USPS shipping module (seen when in "edit" mode) be affecting your settings? It Reads ...

All Packages are Machinable
Are all products shipped machinable based on C700 Package Services 2.0 Nonmachinable PARCEL POST USPS Rules and Regulations?

Note: Nonmachinable packages will usually result in a higher Parcel Post Rate Charge.

Packages 35lbs or more, or less than 6 ounces (.375), will be overridden and set to False

3) Do you have any other special shipping criteria setup for certain products that may be causing it to adjust the weight?

[batteryman]

Good thoughts and I did check those items, heres there values:

Packages 35lbs or more, or less than 6 ounces (.375), will be overridden and set to False
False

Country of Origin United States
Postal Code 89031
Enter the Maximum Package Weight you will ship 100
Package Tare Small to Medium - added percentage:weight 0:0
Larger packages - added packaging percentage:weight 10:5
Display Number of Boxes and Weight Status 3
Order Free Shipping 0 Weight Status 0
Shipping Estimator Display Settings for Shopping Cart 1

Anything out of the ordinary that you can spot

Just some thoughts to get you thinking:

1) Did you check to make sure all shipping configuration settings under the new install are correct (Configuration > Shipping / Packaging) Look at things like "Tare Weight" etc...

2) Could this section of the USPS shipping module (seen when in "edit" mode) be affecting your settings? It Reads ...

All Packages are Machinable
Are all products shipped machinable based on C700 Package Services 2.0 Nonmachinable PARCEL POST USPS Rules and Regulations?

Note: Nonmachinable packages will usually result in a higher Parcel Post Rate Charge.

Packages 35lbs or more, or less than 6 ounces (.375), will be overridden and set to False

3) Do you have any other special shipping criteria setup for certain products that may be causing it to adjust the weight?

[batteryman]

Did anyone happen to notice any problems with the current shipping setting stated above.

I really need to get this figured out as to why I would have many orders that the products clearly state higer weights for the products and yet the total shipping weight ends up to be 0.10lbs at check out.

Please suggest anything you can..

Thank you,
batteryman

[Ajeh]

I have not been able to reproduce this ...

How about the URL to your site and the exact products_id number being ordered and what you see and what you should see ...

A Ship From and Ship to address would also help

[batteryman]

I have not been able to reproduce this ...

How about the URL to your site and the exact products_id number being ordered and what you see and what you should see ...

A Ship From and Ship to address would also help

I will PM you the addresses, for user sercurity purposes.

Thank you,

Avel