Reset customer password from admin

[romanus]

Does anybody know if someone has tackeld this problem or put in a feature request?

It would save a lot of time if there was a way to reset a customers password from the admin side of the site. Doing it through a mysql statement is not something I want a csr to be able to do. Has anybody requested this in the past and am I just being a nudge?

Does anybody else think this would be helpful?

[Ajeh]

The Forgotten Password doesn't work?

This will reset the password for the customer and email it to them ...

[romanus]

This works for about 90% of customers, but invariably there will be a few that either can't copy the new password in properly or don't get the reset email./ I find myself resetting their passwords for them to something common which they can go in and change later.

It always ends up in my lap though because I am the only one here who knows how to md5 a password or work in phpmyadmin. Xt cookmmerce threw the ability to do this in their admin and I thought it was a nice feature so I thought I would see if it was something that anyone had thought about or worked on

[wolfsz]

Hi there
Not sure what would change if you reset a password via the admin panel. We us the master password contribution so we can log into any customer's account if we need to (eg process a faxed order). On the odd occasion where we want to reset a customer's password we change the email address in admin to our own email, then reset theire password (which is emailled to us) and then change customer's email back to what it was.

[romanus]

That is an interesting way of solving the problem, I end up resetting passwords two or three times a week.

I know the reset password from the front end works for most people and I am quite sure that the people that it doesn't work for are probably human error. I am also positive that the people it doesn't work for don't end up buying and the few that do call to get help do end up purchasing.

The way I would like it to work is that in the customers admin area, when you click on the customer's name, you would have another button off to the right that would allow you to reset their password to a ord of your choice, or just add the password fields to the edit view.

I guess this isn't much of a problem for other people so I guess I will just mod it for my own sites.

Thanks to all who responded.

[Rabbcon]

If you create this, will you share it please? I think it is a great idea. Some of us do get customers that are not very computer saavy and need assistance with copy and paste.

Thanks!