downloadable 'demos' of software vs. 'pay-for' full product downloads

[BouncerFL]

With much appreciation to all for this and other posts, I must reveal my ignorance in something regarding downloadable or 'virtual' products via zen cart.

I'm running 1.3.7 on Linux and having no issues other than this:

I've successfully defined attributes and options for products which are demonstration or evaluation (free) copies of software. It works quite well.

I assume once we're doing live CC transactions, it will work just as well for products which have a price (other than Free) associated with them. Today, when testing the process, I entered a test order to my cart, selected qty 1 of an item which is US$39.99, and completed the order using 'payment by check' as a payment method.

I'd hoped (and still do) that Zen has a facility for storing the URL which contains the download and that upon payment, the cart would email said URL to paying client. I'm not seeing how or where this is going to happen and am hoping to find some answers here.

Thanks in advance to this wonderful community to which I'm happy to belong.

Regards,
~Ray
BouncerFL

[misty]

Zen has a facility for storing the URL which contains the download and that upon payment, the cart would email said URL to paying client

Not exactly as you describe;zencart knows the url(if download file set up correctly, via attributes) but zencart does not email download url, for security reasons.. Instead, when member/purchaser logs into his zencart account, after successful payment..download option button is displayed...

[Kim]

Also, if you were using a payment method that was immediate vs one you have to validate, there would be a link on the Zen Cart checkout_success page for the download.

[BouncerFL]

Thank you both for your answer to my question. Sadly, I'm not experiencing it the way you're describing the process.

I submitted a 'pay by check/MO' test order for a product just now. Went through the entire order process and received all the appropriate emails on both the client and admin side.

When I logged out as the client and into the admin, I (using the super orders 3rd party contrib), applied a 'test' payment to close the order.

Logged back in as the customer...no link to be found. I tried the 'My Account' and 'Order History' links, but to no avail. I'm stumped for the 1st time using Zen Cart.

TYVMIA for your kind reply and your continued help.

[BouncerFL]

HI all,

Same issue as in the post title.

I've created free items (software demo versions) and full software packages for sale. Both are set to 'download' as deliver method, both have appropriately named files in /store/download.

Submitting and completing an order for demo/free products flows perfectly. The checkout/confirm screens are followed by a success page (checkout_success) and there is a link for downloading the product, pictured below.



When I submit an order for the actual product which is to be paid for, then go in via admin panel (either in regular orders module or in super_orders module) and set the order to 'paid'/'complete', then log back in as client, no link appears. I've looked in the 'My Account' section which, as you can see from the image above, is where I'd hoped to find the link, but no link is there.

Orders are now backing up...and I'm feeling the heat. Any help would be greatly appreciated as I don't know how to handle this at present.

Thanks to all
~Ray
BouncerFL

[BouncerFL]

In thinking about this some more, I'm guessing it may have to do with the value of order_status. That having been said...I was looking at data tables and:

Looking at the demo software(free) and the full package through PHPMyAdmin,

I see the following difference in the orders_products table.

products_priced_by_attribute is set to 0 for the free item, 1 for the full product.

I don't consider myself an expert on Zen, that's for sure...but I've a fairly good understanding of systems and databases, I write PHP projects and work with MySQL daily...so this has me stumped. Again, I'm pretty sure it's something I've missed, not a bug...but I'm still really under the gun here.

Thanks again in advance for any help offered. I'm pouring through the code and logic to try and see what I may have missed, but I truly could use some guidance here.

~Ray
BouncerFL

[BouncerFL]

Continuing issue...more information.

Scouring the posts, I found this from Ajeh:
http://www.zen-cart.com/forum/showthread.php?t=57047

which says:

The Downloads are setup that when the Orders Status is >= 2 (Processing) or <= 4 (Updated) then the Download is available ...

If you set the Orders Status on the Payment Module to orders_status 1 (Pending) then the Download is not available until you update the Order Status in the Admin ... Customer ... Orders ... to be higher than 1 ... as in Processing or Delivered or Updated ...

Soooo...I looked at the raw record for the pay order (Full product) in question which is order_id 1009. order_status = 2 there. and still no download link in the 'my account' section.

As Ajeh's my zen diety , I'm now doubly confused.

Thanks again,
~Ray
BouncerFL

[DrByte]

1. What are all your settings in Admin->Configuration->Attribute Settings?
2. What are all your order-status levels in Admin->Localization->Orders Status ? (would be wise to list their numbers too, which can be seen on the URL when clicking each one)

[BouncerFL]

Hi Doc,
Attributes for the pay-for product are here:






Order Status table is here:


I'm hoping this is the info you're asking for. If you'd prefer to have a look directly, PM me and I'll create an admin account for you temporarily so that you can see exactly what's going on there.

Thanks so very much for your reply and help.

~Ray
BouncerFL

[DrByte]

Your order-status screenshot is fine.
But, you grabbed the wrong info for my first question:

1. What are all your settings in Admin->Configuration->Attribute Settings?

I think you went to Admin->Catalog->Attribute Controller, instead of Admin->Configuration->Attribute Settings.