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  1. #1
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    Default PayPal Express and Uncleared Payments - sandbox question

    Hello again...

    A question about 'Uncleared' payment status' in PayPal. When I first started developing my site I decided to use the PayPal IPN and when I tested the payments the status was always set to 'Completed' immediatly after the transaction took place. Unfortunately, I've been forced to switch to Express Checkout since I need the detailed information of each order. What I've noticed now is that all the payments have a status of 'Uncleared'.

    Can someone explain to me why IPN transactions are immediately 'Completed' and Express are set to 'Uncleared'? (NOTE: This is all done in the Sandbox)

    Maybe I have something setup wrong in my configuration?

    Thanks for the help.

  2. #2
    Join Date
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    Default Re: PayPal Express and Uncleared Payments

    What are *all* the settings in your PayPal Express Checkout module in Zen Cart ?

    When you say "Uncleared", where are you seeing that ?
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
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    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  3. #3
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    Default Re: PayPal Express and Uncleared Payments

    I am seeing the 'Uncleared' label under the Status column on the 'Account Overview' page on PayPal.

    Here are my settings:

    Enable this Payment Module
    True

    Sort order of display.
    0

    Payment Zone
    --none--

    Set Order Status
    Processing [2]

    Set Unpaid Order Status
    Pending [1]

    Set Refund Order Status
    Pending [1]

    Express Checkout: Require Confirmed Address
    No

    Express Checkout: Select Cheapest Shipping Automatically
    Yes

    Express Checkout: Skip Payment Page
    Yes

    Express Checkout: Automatic Account Creation
    Yes

    Payment Action
    Final Sale

    Transaction Currency
    Only USD

    PayPal Page Style
    Primary


    Live or Sandbox
    sandbox

    Debug Mode
    Off

  4. #4
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    Default Re: PayPal Express and Uncleared Payments

    Quote Originally Posted by cbelling View Post
    I am seeing the 'Uncleared' label under the Status column on the 'Account Overview' page on PayPal.
    "Uncleared" suggests that the payment is an echeck. If you were to fund your payments by CC instead of echeck, you wouldn't have the "Uncleared" status.

    In the sandbox, you can go to your customer account and click on details for that payment, and click the "Clear this transaction" link at the bottom of the screen, or the "Deny" link if you so prefer.

    In the production side, 3-5 days will elapse before PP receives funds from the bank in order to auto-clear the pending echeck transaction.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  5. #5
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    Default Re: PayPal Express and Uncleared Payments

    Quote Originally Posted by DrByte View Post
    "Uncleared" suggests that the payment is an echeck. If you were to fund your payments by CC instead of echeck, you wouldn't have the "Uncleared" status.

    In the sandbox, you can go to your customer account and click on details for that payment, and click the "Clear this transaction" link at the bottom of the screen, or the "Deny" link if you so prefer.

    In the production side, 3-5 days will elapse before PP receives funds from the bank in order to auto-clear the pending echeck transaction.

    Is an eCheck the equivalent of having PayPal pull funds from your verified bank? If so, would I be correct in assuming that if I had a balance in my PayPal account and made a payment that way it wouldn't have the 'Uncleared' status?

  6. #6
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    Default Re: PayPal Express and Uncleared Payments

    Quote Originally Posted by cbelling View Post
    Is an eCheck the equivalent of having PayPal pull funds from your verified bank? If so, would I be correct in assuming that if I had a balance in my PayPal account and made a payment that way it wouldn't have the 'Uncleared' status?
    That is correct
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  7. #7
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    Default Re: PayPal Express and Uncleared Payments - sandbox question

    Thanks for the help.

 

 

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