Fatal Error Message After Host Problems?

[DrByte]

Sounds like you need your hosting company involved to reset permissions and apache configuration settings.

You may also need to rework folder paths in your two configure.php files to suit the new server they moved you to.

FAQ's that might help:
http://www.zen-cart.com/wiki/index.p...Switch_Servers
http://www.zen-cart.com/wiki/index.p...Change_Folders

[Jolaedana]

Erg. That wasn't what I wanted to hear, but thanks Dr. Byte. I'll look into things.

[Jolaedana]

Well, I've had an unhappy last 24 hours.

My host claims that due to a CPanel/Fantastico bug, when he moved us to another server and uploaded our backup, the bug caused a corruption issue of some kind on ZenCart installations.

He said he would try reuploading our backup, which apparently hasn't worked.

He claims the only alternative I have at this point is to do a clean install of ZenCart and restore my old template and start over.

Sadly, I had not yet backed up the database as we weren't quite done configuring everything. I have a copy of the current database- would it be a bad idea to try restoring that database, or is that what was corrupt? I have all my custom template files at least, so that's not gone- but reconfiguring everything will take a lot of time!

I can't get any straight answers out of the host- it sounds like he's handling a lot of issues at the moment and doesn't want to take time with me, his five dollar a month client. (lovely, I know.)

Does anyone have advice as to what I should do next?

Thanks again for all the help so far on this issue.

[Jolaedana]

Best weekend ever. /sarcasam.

Just a quick update- a complete clean reinstall did NOT work. My hosting provider was incorrect- my files and database were likely just fine, it seems. Looks like it is definitely a server issue as Dr. Byte first suspected.

At this point, I'm going to need to completely reconfigure the store no matter what I do, thanks to his advice.

Just wanted to let folks know that so far, that is NOT the solution. I will post back with what the final problem ended up being.

Thanks again. :)

[Jolaedana]

I've heard back from my server, and they say the following:

Ask the ZenCart people if they have issues with suhosin and or mod security.

Put this in your .htaccess files

SecFilterEngine Off
SecFilterScanPOST Off

I'm going to go ahead and modify the .htacess file- anyone have an answer to the other question?

Thanks again!

[Jolaedana]

Is this article my issue?

https://www.zen-cart.com/tutorials/i...hp?article=235

The fresh store install is here:

http://shop.samsaraholisticspa.com

If so, how would I need to modify the .htaccess file? I can't see the .htaccess file in my directory- is there still a way to modify it?

[DrByte]

I hope you never run into any other hosting problems once you go live, or you'll be missing sales. I think I'd consider another host.

As far as I know, Zen Cart has no so-called "issues" ... "with suhosin and or mod security" -- from a store-front perspective.

If mod_security is active, you may have some challenges completing new installations because a number of otherwise-forbidden URL parameters are used. The installer typically overrides the mod_security limitation in these cases.

However, your admin area may also come under some scrutiny by mod_security if you are attempting to run certain commands/actions that your hosting company has deemed to be "dangerous". They mean well and usually only intend to help prevent malicious intrusions. But if you're running into certain ADMIN pages being blocked, you may have to override mod_security by adding the 2 lines he mentioned into your /admin/.htaccess file. If you don't have one, just create it and upload it.

I suppose having these issues suddenly happen as a result of switching servers is also a result of the new server running additional security rules that the older server did not.
You might ask your host to outline what other differences between servers might crop up to bite you in the leg ...