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  1. #1
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    Default Authorize.Net AIM problems

    I searched the boards for an answer to this but couldn't find the exact problem...maybe I overlooked something. Anyway, here's the deal:

    As of this afternoon my site stopped taking credit card orders. The error message returned was "You transaction cannot be completes for this reason. Please correct your infomation and try again." I have not touched anything on the site so I'm not sure what is going on. Here's what I did to try and fix it:

    1. Uninstall module, then reinstall - NOT FIXED
    2. Complete test transaction on Authorize.net terminal - WORKED
    3. Searched forums...only thing I found was to change the Deliminated Response to "YES", Default Separator to ",(comma)", andf Field Encapsulation Character to "none" - DID THAT
    3. Installed just Authorize.net module (NOT AIM) - WORKED
    4. Uninstalled that module and tried Authorize.net AIM again - STILL DOESN'T WORK
    5. Called Authorize.net and they said it had to do with Zen-Cart. So I reinstalled the plain old Authorize.net for now so I could accept transactions while I figure this out.

    Why would one work and not the other? I'd much rather use AIM if possible as it allows for greater customization...and yes, I have a SSL certificate. Like I said, everythign was working find until this afternoon. Any ideas?

    My info:
    URL: www.fright-rags.com
    version: 1.3.5

    Thanks!

  2. #2
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    Default Re: Authorize.Net AIM problems

    I would upgrade to v1.3.7 with the PayPal Patch at:
    http://www.zen-cart.com/forum/showthread.php?t=56216

    And the USPS update for the May 14th changes:
    http://www.zen-cart.com/forum/showthread.php?t=65732

    Then ensure that you have cURL installed on your server and that you have your secure pages working properly ...
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today!]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
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  3. #3
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    Default Re: Authorize.Net AIM problems

    Thanks. I had already upgraded the USPS patch and the secure pages are working fine. Orders have been coming in via PayPal, and as stated before, I can process credit cards using Authorize.Net...just not the AIM version. And even though I know the move to 1.3.7 is inevitable, I'd like to see about fixing this version first. Is there any way to do this? Why would it "break" to begin with when it was working properly before??

  4. #4
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    Default Re: Authorize.Net AIM problems

    First questions are:

    1 do you have cURL installed right

    2 do you have a secure checkout
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today!]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
    Signup for our Announcements Forums to stay up to date on important changes and updates!

  5. #5
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    Default Re: Authorize.Net AIM problems

    1. What is cURL? Not sure if it's installed or not.

    2. Yes, the checkout is secure.

  6. #6
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    Default Re: Authorize.Net AIM problems

    Ask your hosting site if you have cURL enabled on your site and if it is working correctly ...

    authorizenet_aim requires cURL in order to function correctly ...
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today!]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
    Signup for our Announcements Forums to stay up to date on important changes and updates!

  7. #7
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    Default Re: Authorize.Net AIM problems

    I'll definitely ask...however, it was working correctly, now it is not. And I haven't changed a thing. So regardless of the cURL being installed, things were fine until yesterday. Any reason why that is?

  8. #8
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    Default Re: Authorize.Net AIM problems

    Yes, cURL is installed. What now?

  9. #9
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    Default Re: Authorize.Net AIM problems

    Did you host recently make any changes on the server that would affect cURL or any communication ports?
    Please do not PM for support issues: a private solution doesn't benefit the community.

    Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.

  10. #10
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    Default Re: Authorize.Net AIM problems

    Not that I'm aware of...I've contacted them and no changes have been made.

 

 
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