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  1. #1
    Join Date
    Sep 2006
    Location
    Jacksonville, FL
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    help question Customer has no States or Zip Code...

    Im starting to get international customers that don't have states or zip codes (ie Belize!) I turned the minimum amounts to 0 for each of these and disabled the js warning for not having the right amount of digites in the zip code. The customer, who has spoken with her bank, says that she is typing in the proper street address, city, and country fields, yet she keeps getting an error message saying that her address and her cc address dont match up so authoriize.net aim declines her. She has used other shopping carts before with the same information and does not have this problem with other US vendors. Right now, we have to manually process her credit card which was valid and went through, but Id like to not have to do that with international orders with these circumstances. Has anyone else encountered this problem?
    John L.
    MultiMedia Designer

  2. #2
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
    69,402
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    6

    Default Re: Customer has no States or Zip Code...

    What version of Zen Cart are you running?

    Clean install or an upgrade?

    How did you install? Upgrade?

    Have you an URL to your site?
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today!]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
    Signup for our Announcements Forums to stay up to date on important changes and updates!

  3. #3
    Join Date
    Sep 2006
    Location
    Jacksonville, FL
    Posts
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    Default Re: Customer has no States or Zip Code...

    Ajeh,

    Version 1.3.5, clean install with the XSS fix.

    Add-Ons:
    Email Address Exporter
    GoogleSiteMap
    How Did You Hear About Us?
    NNEZFlo (Flash)
    Sales Report
    Super Orders
    FAQ Manager

    URL: http://www.studiostyles.net/studiost...ain_page=login
    John L.
    MultiMedia Designer

  4. #4
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
    69,402
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    Default Re: Customer has no States or Zip Code...

    v1.3.5 has all the address issues ...
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today!]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
    Signup for our Announcements Forums to stay up to date on important changes and updates!

  5. #5
    Join Date
    Sep 2006
    Location
    Jacksonville, FL
    Posts
    236
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    0

    Default Re: Customer has no States or Zip Code...

    so my best bet is to upgrade to 1.3.7? Should I do this now or will there be a 1.3.8 or 1.4 release soon?
    John L.
    MultiMedia Designer

 

 

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